Joline Miller

• Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
• Worked with customer service representatives to handle escalated customer issues.
• Managed team workload to reach targets for specific tasks.
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
• Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
• Addressed customer service overflow to reduce complaints.
• Resolved conflicts among team members diplomatically while maintaining a professional work environment.
• Took payments for services via cash and or credit in person and over phone line

• Identified opportunities for process improvements within the small package sorting workflow, contributing to a culture of continuous learning and development.
• Improved small package sorting efficiency by implementing a streamlined process and optimizing workstation organization.
• Prevented damage to fragile items during the sorting process by carefully identifying appropriate handling methods and using protective materials when required.
• Collaborated with team members to ensure efficient distribution of workload and timely completion of tasks.

• Followed good manufacturing processes (GMPs).
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
• Prioritized employee safety to reduce incidents.
• Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
• Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
• Inspected products on specific cycle depending on complexity level or design for production.

Assisted customers with purchases of products offered by company ie: gas, food, lottery

Took phone calls when needed

Took inventory of our cigarettes before shift and after shift

Did regular money drops

Ran cash register daily and kept up with store stock of the coolers and shelves along with keeping store clean and outside presentable

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.