Overview
Work History
Education
Skills
Timeline
Generic

Joline Miller

Jacksonville,FL

Overview

26
26

26 Years of Customer Sevice Indusry

Work History

Picker

Amazon.Inc
06.2023 - 10.2023
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Scanned and verified UPC codes for all products to aid in identification.

Machine Operator

Crayola Warehouse
09.2021 - 06.2022
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Replenished materials and supplies as needed to maintain production.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.

Line Leader

Crayola
05.2020 - 06.2022
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Replenished materials and supplies as needed
  • Assisted in training new employees and implementing procedural changes.
  • Monitored product quality to achieve superior quality reputation.
  • Maintained communication across key departments and senior leadership team.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected finished products for quality and adherence to customer specifications.

Package Sorter

UPS
09.2021 - 05.2022
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.

Customer Service Representative

Daily's
04.2018 - 04.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Route Sales Driver

Krispy Kreme
03.2017 - 06.2018


  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Immediately addressed problems with customers to promote speedy resolution.

Server/Trainer

Applebee's Grill + Bar
03.2000 - 04.2003
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Server/ Trainer

Hops Micro Brewery
03.1998 - 09.2000
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Education

Diploma - Business

Louis E Dieruff High School
Allentown, PA
06.1984

Skills

  • Product Packaging
  • Quality Control
  • Palletizing
  • Scanner Operation

Timeline

Picker

Amazon.Inc
06.2023 - 10.2023

Machine Operator

Crayola Warehouse
09.2021 - 06.2022

Package Sorter

UPS
09.2021 - 05.2022

Line Leader

Crayola
05.2020 - 06.2022

Customer Service Representative

Daily's
04.2018 - 04.2019

Route Sales Driver

Krispy Kreme
03.2017 - 06.2018

Server/Trainer

Applebee's Grill + Bar
03.2000 - 04.2003

Server/ Trainer

Hops Micro Brewery
03.1998 - 09.2000

Diploma - Business

Louis E Dieruff High School

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Joline Miller