26 Years of Customer Sevice Indusry
Joline Miller
Jacksonville,FL
Overview
26
26
Work History
Picker
Amazon.Inc
Jacksonville, FL
06.2023 - 10.2023
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned and verified UPC codes for all products to aid in identification.
Machine Operator
Crayola Warehouse
Bethlehem, PA
09.2021 - 06.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
Line Leader
Crayola
Bethlehem, PA
05.2020 - 06.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed
- Assisted in training new employees and implementing procedural changes.
- Monitored product quality to achieve superior quality reputation.
- Maintained communication across key departments and senior leadership team.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
Package Sorter
UPS
Bethlehem, PA
09.2021 - 05.2022
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Customer Service Representative
Daily's
Jacksonville, FL
04.2018 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Route Sales Driver
Krispy Kreme
Jacksonville, FL
03.2017 - 06.2018
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Immediately addressed problems with customers to promote speedy resolution.
Server/Trainer
Applebee's Grill + Bar
Jacksonville Fl
03.2000 - 04.2003
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Server/ Trainer
Hops Micro Brewery
Jacksonville, FL
03.1998 - 09.2000
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
Diploma - Business
Louis E Dieruff High School
Allentown, PA06.1984
Skills
- Product Packaging
- Quality Control
- Palletizing
- Scanner Operation
Timeline
Picker
Amazon.Inc
06.2023 - 10.2023
Machine Operator
Crayola Warehouse
09.2021 - 06.2022
Package Sorter
UPS
09.2021 - 05.2022
Line Leader
Crayola
05.2020 - 06.2022
Customer Service Representative
Daily's
04.2018 - 04.2019
Route Sales Driver
Krispy Kreme
03.2017 - 06.2018
Server/Trainer
Applebee's Grill + Bar
03.2000 - 04.2003
Server/ Trainer
Hops Micro Brewery
03.1998 - 09.2000
Diploma - Business
Louis E Dieruff High School