Joline Nguyen

• Welcomed customers and helped determine their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Complete pick up and drive up orders
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Answer phone Calls
• Returns and exchanges
• Sort and determine the correct areas to sort returned or damaged items
• Clean and organize work area

• Entered data into system, printed out generated reports.

• Assisted internal and external customers, independently handling numerous clerical tasks

• Handling deposits and putting it into the system

• Answered calls to handle various questions

•Engaged customers in pleasant conversation while completing cash register transactions.

• Bagged, boxed or wrapped products for customers.

• Balanced cash drawer at beginning and end of each shift.

• Kept clean, organized and well-stocked checkout areas.

• Issued refunds and credits to customers and documented reasons.

• Kept back room neat and clean, removing debris and placing products in appropriate locations.

•Demonstrated positive approach to daily operational tasks.

•Worked with team members to accomplish tasks and meet targets.

• Upselling food products

• Trained coworkers

• Greeted guests upon arrival and directed them to appropriate theaters or seating areas.

• Monitored theaters for disturbances or safety concerns during movie showings.

• Stocked concession stand supplies regularly

• Assisted customers with ticket purchases and provided movie information.

• Handled refunds and ticket swaps

• Managed cash register transactions accurately and efficiently.

• Verified authenticity of tickets and passes before allowing admittance.