Joline Webster-Whyte
Conyers,GA
Summary
A highly motivated individual interested in joining a team of professionals that will utilize my experience to maintain and provide a pleasant, productive and competitive environment An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
22
22
years of professional experience
Work History
Delivery Business
Self Employed
05.2022 - Current
- Amazon Flex
- Instacart
- Uber Eats
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Guest Service
Race Track
11.2022 - 01.2023
- Trained, coached, and mentored new employees on guest service protocols.
- Assisted in the recruitment, interviewing and selection of new Guest Service team members.
- Upheld hotel standards for cleanliness and guest service.
- Lead team of guest service associates by providing guidance and support to ensure exceptional customer service.
- Analyzed data from guest surveys to identify areas of improvement in the guest service process.
- Developed strategies to improve guest service satisfaction ratings.
- Conducted regular performance reviews for guest service staff members.
Cashier/Customer Representative
Honey Baked Ham
04.2018 - 11.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer inquiries regarding store policies and procedures.
- Issued receipts, refunds, credits or change due to customers.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
Shift Leader
Krystals
01.2015 - 09.2015
- Assumes overall responsibility for the operation of the business unit
- Interviewing, hiring, training
- Maintaining records
- Assisting in the daily cash management functions
- Ensuring customer satisfaction
- Ensuring motivated staff
- Ensuring clean, pleasant and safe atmosphere
Cashier/Customer Service
Krystals
02.2013 - 12.2013
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Offered customers carry-out service at completion of transaction.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Customer Service Representative/Cashier
Taco Bell
Atlanta, GA
10.2010 - 01.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Sort and count, currency and coins
Packing/Stocking Clerk
Staffmark
04.2010 - 01.2011
- Assembly line
- Printing Clerk
- Warehouse Clerk
Customer Service Representative/Cashier
Publix Store
Atlanta, GA
01.2008 - 01.2010
- Compute and record the totals of transactions.
- Establish or identify prices of goods, and tabulate bills using cash registers or optical price scanners.
- Greet customers entering establishments.
- Redeem food stamps and coupons.
- Surpassed sales goals through implementation of successful marketing strategies.
- Mentored junior team members and managed employee relationships.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Secretary
Caribbean Shipping
Decatur, GA
05.2007 - 06.2007
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Type routine correspondence.
- Maintain filing systems for records, correspondence, and other material.
- Make copies of correspondence and other printed material.
- Stock shelves
- Labeling Barrels
Sales Representative/Secretary
Avon, Inc.
Conyers, GA
01.2005 - 01.2006
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Type routine correspondence.
- Maintain filing systems for records, correspondence, and other material.
- Make copies of correspondence and other printed material.
- Stock shelves
- Present and sell products to current and potential clients
- Other duties as assigned
School Secretary
Naomi Hyder
Atlanta, GA
01.2003 - 01.2004
- Regular Secretarial duties
- Maintain Bulletin Boards.
- Store and Dispense Classroom Supplies
Education
Certificate - Medical Assistant
American Professional Institute
Decatur Ga01.2011
High School -
Stephenson High School
Dekalb County01.2003
Skills
- Customer service
- Inventory management
- Database maintenance
- System analysis
- Data analysis
- Team leadership
- Employee training
- Sales techniques
References
References available upon request.
Timeline
Guest Service
Race Track
11.2022 - 01.2023
Delivery Business
Self Employed
05.2022 - Current
Cashier/Customer Representative
Honey Baked Ham
04.2018 - 11.2022
Shift Leader
Krystals
01.2015 - 09.2015
Cashier/Customer Service
Krystals
02.2013 - 12.2013
Customer Service Representative/Cashier
Taco Bell
10.2010 - 01.2012
Packing/Stocking Clerk
Staffmark
04.2010 - 01.2011
Customer Service Representative/Cashier
Publix Store
01.2008 - 01.2010
Secretary
Caribbean Shipping
05.2007 - 06.2007
Sales Representative/Secretary
Avon, Inc.
01.2005 - 01.2006
School Secretary
Naomi Hyder
01.2003 - 01.2004
Certificate - Medical Assistant
American Professional Institute
High School -
Stephenson High School
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