Jolisa Collinsworth
Andrews,TX
Summary
Adept at leading teams in high-pressure healthcare settings, I enhanced patient satisfaction and streamlined operations at Gilbert Sayegh MD. With a knack for HIPAA compliance and effective communication, I successfully managed financials, improved billing processes, and fostered a collaborative environment, resulting in a notable increase in efficiency and patient care quality. Detail-oriented and knowledgeable LVN skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care.
Overview
27
27
years of professional experience
Work History
Medical Office Manager
Gilbert Sayegh MD
08.2015 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Consulted with healthcare professionals on business decisions.
- Managed eight employees with various personalities and from different cultures for busy 2-provider practice.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Assisted with regulatory issues such as compliance.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Developed close working relationships with front office and back office staff.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Created and implemented organizational policies and procedures.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw accounting, budgeting, and financial reporting.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Optimized inventory management to ensure essential medical supplies were always available.
- Fostered collaborative work environment, organizing team-building activities.
- Coordinated with healthcare providers to ensure seamless patient care and service delivery.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
- Streamlined billing processes for quicker reimbursement, improving cash flow.
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Promoted patient-centered approach, regularly reviewing and adjusting practices to meet patient needs and expectations.
- Maintained high level of patient care by conducting regular audits of medical record accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 8 employees.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Staff Nurse
Seminole Hospital District
05.2020 - 11.2023
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Staff Nurse
Permian Regional Medical Center
11.1997 - 08.2015
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Mentored new nursing staff, supporting their professional growth and development.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Participated in hospital committees to recommend quality improvement initiatives.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Staff Nurse Cardiac Telemetry
Medical Center Hospital Odessa
09.1997 - 11.1997
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
- Educated patients on self-care management, empowering them to take an active role in their overall health and wellbeing.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
- Reduced medication errors through meticulous charting and double-checking dosages.
- Improved patient satisfaction scores by providing empathetic, compassionate care to diverse populations.
- Participated in regular staff meetings to share best practices, address challenges, and foster collaboration among team members.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Provided exceptional pre-and post-operative care, reducing recovery times and complications for surgical patients.
- Managed complex wound care, utilizing advanced techniques to promote healing and prevent infection.
- Exhibited strong critical thinking skills when assessing complex medical situations and determining appropriate interventions.
- Evaluated the effectiveness of care plans regularly, making adjustments as needed based on individual patient needs and progress toward goals.
- Collaborated with interdisciplinary team members for comprehensive patient assessments and treatment plans.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Coordinated discharge planning with case managers to ensure seamless transitions of care from the hospital to home or other facilities.
- Streamlined workflow processes to increase efficiency in a high-volume clinical setting.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Education
No Degree - Animal Science
Texas Tech University
Lubbock, TXNo Degree - Basics
South Plains College
Levelland, TXLicensed Vocational Nurse - Nursing
Odessa College
Odessa, TX08.1997
High School Diploma -
Meadow High School
Meadow, TX05.1984
Skills
- Strong Work Ethic
- HIPAA Regulations Understanding
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Patient Scheduling Management
- Healthcare Compliance Knowledge
- Medical terminology knowledge
- Patient Demographics
- Insurance Eligibility and Verification
- Medical Practice Operations
- Staff Scheduling
- Patient check-in
- Team Leadership
- Attention to Detail Focus
- Medical coding familiarity
- Billing Processes
- Medical Records Administration
- Insurance Verification Proficiency
- Medical Procedures Scheduling
- Human Resources
- EMR Software
- Effective Communication Techniques
- Decision-Making Competence
- Patient Registration
- Critical Thinking
- Reception Management
- Organizational Skills Development
- Patient Needs Assessment
- Team Supervision
- Inventory Control Management
- Administrative Support
- Time management mastery
- Team Leadership and Motivation
- Staff Recruitment and Training
- Inventory Maintenance
- Office Budget Management
- Financial Analysis
- Financial Administration
- Sound Judgment
- Medical Care Programs
- Performance Evaluation Experience
- Inventory Control
- Budget Control
- Outpatient Clinical Platforms
- Practice Marketing
- Vendor negotiation
- Medical history obtainment
- Office management software
- Electronic Health Records Management
- Physician coordination
- Strong interpersonal skills
- Data Entry
- Planning and Prioritization
- Time Management
- Work Planning and Prioritization
- Payroll and budgeting
- Flexible Schedule
- Workflow Planning
- Active Listening
- Training and Orientation
- Schedule Management
- Records and Database Management
- Scheduling
- Staff Management
- Payroll Oversight
Timeline
Staff Nurse
Seminole Hospital District
05.2020 - 11.2023
Medical Office Manager
Gilbert Sayegh MD
08.2015 - Current
Staff Nurse
Permian Regional Medical Center
11.1997 - 08.2015
Staff Nurse Cardiac Telemetry
Medical Center Hospital Odessa
09.1997 - 11.1997
No Degree - Animal Science
Texas Tech University
No Degree - Basics
South Plains College
Licensed Vocational Nurse - Nursing
Odessa College
High School Diploma -
Meadow High School