Jolisa M. Jenstead
Sabin,MN
Summary
Results-oriented Coding Manager experienced in overseeing coding operations across diverse healthcare settings. Achieved improved efficiency and accuracy through effective auditing, compliance management, and team leadership. Focused on adapting to evolving industry regulations while driving process enhancements.
Overview
33
33
years of professional experience
Work History
Enterprise Hospital OP Coding Manager
Sanford Health
Fargo, ND
07.2013 - Current
- Managed team of 3 supervisors, 3 quality analysts, and 58 coders, ensuring adherence to coding regulations and nationally recognized guidelines. Provides leadership, technical expertise, and assists in setting the outpatient coding standards. Met goals and revenue cycle key performance indicators. Established and tracked standardized workflows, productivity, and quality standards to enhance operational consistency. Plans and implements new procedures and workflow, maintains appropriate staffing levels, and leads outpatient coding related projects. Collaborated with leaders in revenue cycle and coding to align efforts with organizational goals and objectives. Coordinated with supervisors to verify timely and efficient work completion and proper staffing levels.
- Managed Sanford Health coding workflows across inpatient and outpatient records.
- Directed ICD-10, CPT, and HCPCS coding review for accuracy.
- Trained coders on Sanford Health policies, guidelines, and compliance standards.
Hospital Coding Manager
Sanford Health
Fargo, ND
05.2011 - 07.2013
- Managed the operations of DRG coding, hospital outpatient coding (facility and professional), and inpatient professional coding. Coordinated with supervisors across coding areas to resolve coding, workflow, and employee issues, ensuring smooth operations. Attend meetings with physicians as needed to talk about facility or professional coding issues/questions. Work closely with Compliance and Patient Financial Services to work through any workflow or billing issues for both facility and professional hospital coding. Work with IT to troubleshoot issues with the different software products we use and provide input on build for the products we use. Acted as a resource for anyone in the organization with questions about hospital or professional hospital coding.
- Managed Sanford Health coding workflows across inpatient and outpatient service lines.
- Reviewed ICD-10-CM, CPT, and HCPCS coding for accuracy and compliance.
- Supervised coding staff and assigned daily work queues.
Reimbursement Analyst Coordinator
Sanford Health
Fargo, ND
07.2002 - 05.2011
- Duties: Managed daily workflow for 21 inpatient and outpatient coders, collaborating with reimbursement and coding staff to implement and refine outpatient coding processes. Researched professional reimbursement issues and provided coding guidance to physicians, departmental staff, and coders for departments including anesthesia, endoscopy/GI, pain clinic, sleep lab, emergency room, and CTC clinics. Managed daily workflow for 12 inpatient and outpatient coders post-reorganization, continuing collaboration with reimbursement staff on outpatient coding processes and issues. Provide reimbursement and coding guidance for, Anesthesia, Pain Clinic, and Sleep Lab, and Emergency room.
- Analyzed Sanford Health reimbursement trends across payer contracts and government programs.
- Reviewed claim denials and identified reimbursement issues in revenue cycle workflows.
- Monitored Medicare and Medicaid policy changes affecting Sanford Health payments.
Hospital Outpatient Coding Lead
Sanford Health
Fargo, ND
11.2001 - 07.2002
- Duties: General supervisory duties for ten hospital outpatient coders, including monitoring their workload and working to keep workflow efficient. Work with other departments to solve any coding or workflow issues. Coded technical and professional components of outpatient, observation, same day surgery, and endoscopy charts, ensuring accurate documentation and compliance.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Hospital Outpatient Coder
Sanford Health
Fargo, ND
02.1999 - 11.2001
- Coded technical and professional components of outpatient, observation, and same day surgery charts.
- Reviewed Sanford Health outpatient charts for accurate diagnosis and procedure coding.
- Assigned ICD-10-CM, CPT, and HCPCS codes for ambulatory encounters.
- Applied coding guidelines to resolve documentation gaps and claim edits.
Professional Inpatient Coder
Sanford Health
Fargo, ND
04.1998 - 02.1999
- Handled the professional coding component of inpatient charts.
Medical Records Manager
First Care Medical Services
Fosston, MN
05.1994 - 04.1998
- Duties: Supervised two full-time transcriptionists and one part-time medical records clerk, ensuring accurate transcription and documentation. Coding and abstracting of all inpatient, outpatient surgical, outpatient observation, emergency room, outpatient x-rays, and clinic visits using ICD-9-CM and CPT codes. Compiled and analyzed monthly and yearly statistics for departmental quality assurance and medical staff utilization review reports, enhancing data-driven decision making. Maintained and updated departmental policies and procedures to ensure compliance with regulatory standards and improve operational efficiency. Prepare and organize monthly Medical Staff meetings. Prepare yearly departmental labor and expense budgets. Assisted other departments with medical record issues.
- Managed patient record workflows for First Care Medical Services clinics.
- Managed patient record workflows for First Care Medical Services clinics.
- Oversaw HIPAA compliance for confidential medical chart handling.
- Directed release of information requests for patient records.
Accredited Records Technician
First Care Medical Services
Fosston, MN
07.1993 - 05.1994
- Duties: Coded and abstracted inpatient and outpatient charts using ICD-9-CM and CPT codes to ensure accurate medical record documentation. Compiled monthly and yearly statistical reports to track and analyze healthcare data trends. Released information and birth certificates, assembled charts in proper order, checked for completeness, and prepared them for filing to maintain organized medical records.
- Managed patient records for First Care Medical Services using strict confidentiality practices.
- Retrieved charts and records for clinical staff and billing requests.
Education
Associate of Science Degree - Health Information Management
North Dakota State College of Science
Wahpeton, North DakotaSkills
- Outpatient coding management
- ICD-10-CM
- CPT coding
- Revenue cycle management
- Workflow optimization
- Team leadership
- Staff supervision
- Problem solving
- Effective communication
- Change management
- Strategic planning
- Performance management
Accreditations
Passed the National Exam to become a Registered Health Information Technician, October 1993.
Qualifications
Passed the National Exam to become a Registered Health Information Technician, October 1993.
Timeline
Enterprise Hospital OP Coding Manager
Sanford Health
07.2013 - Current
Hospital Coding Manager
Sanford Health
05.2011 - 07.2013
Reimbursement Analyst Coordinator
Sanford Health
07.2002 - 05.2011
Hospital Outpatient Coding Lead
Sanford Health
11.2001 - 07.2002
Hospital Outpatient Coder
Sanford Health
02.1999 - 11.2001
Professional Inpatient Coder
Sanford Health
04.1998 - 02.1999
Medical Records Manager
First Care Medical Services
05.1994 - 04.1998
Accredited Records Technician
First Care Medical Services
07.1993 - 05.1994
Associate of Science Degree - Health Information Management
North Dakota State College of Science