Jolisa Suarez
Fresno,CA
Summary
Results-driven customer service professional skilled in cash handling and upselling. Enhanced guest experiences through effective communication and teamwork, contributing to sales growth and operational efficiency. Maintained high productivity in fast-paced environments while executing conflict resolution and customer service strategies.
Overview
13
13
years of professional experience
Work History
Front of House/ Cashier, Server
Spicy Mayo Hibachi
Fresno, CA
10.2024 - Current
- Experienced cashier with proven track of accurately handling cash and credit transactions while providing great customer service in a fast paced environment
- Customer-focused cashier, having strong communication and problem-solving skills, committed to creating positive guest experiences and maintaining efficient operations
- Assisted customers with product questions and provided menu recommendations, enhancing overall dining experience.
- Managed bagging and packing food orders for customers at a busy environment, ensuring efficient and organized packing of items
- Skillfully up-sold products and services, contributing to increased sales and revenue
- Prioritized tasks and addressed customer needs promptly, maintaining smooth operations during busy periods.
- Focused on customer satisfaction through attentive service and quick response times.
- Collaborated effectively with colleagues during peak hours, ensuring seamless service and support for team efforts.
Child Care
01.2014 - Current
- Supervised after-school routines for four children, ensuring structured activities.
- Delegated household chores while providing assistance as necessary.
- Prepared nutritious snacks and meals to promote healthy eating habits.
Front of House/ Cashier
Paris Baguette
Fresno, CA
09.2025 - 11.2025
- Operated Point of Sale (POS) systems, handled cash, processed credit/debit/coupons, and balanced drawer to ensure accurate transactions
- Managed food service operations, ensuring compliance with food safety standards and sanitation protocols for safe food handling
- Restocked inventory, displayed products using FIFO (First-In, First-Out) method, and maintained pastry cases for optimal presentation
Kitchen Employee
Me N Ed's Pizzeria
11.2022 - 06.2024
- Multitasked as cashier and pizza maker, ensuring proper sanitary precautions and accurate timing for pizza preparation and delivery to customers.
- Experienced cashier, counting money and giving customers back the correct amount of change
- Worked effectively in fast-paced environments
- Enhanced communication skills through regular interactions with customers and team members.
- Collaborated with team and worked independently to complete projects efficiently.
Fundraising
01.2017 - 06.2022
- Executed sales promotion through in-person and online outreach strategies.
- Collected payments while ensuring accurate change distribution.
- Managed product mailing and communicated with customers about transaction details.
Education
High School Diploma -
Central West High School
Fresno, CA06-2022
Skills
- Leadership style
- Cash handling
- Point of sale operation
- Customer service
- Teamwork
- Sales promotion
- Upselling
- Food safety management
AWARDS
Employee of the Quarter at Me N Ed's (January 2024) for “continuous outstanding contributions towards our goals and making our organization stand above the rest”, Homecoming Princess (2020) and Prom Queen (2022) Nominees were judged based on GPA and school involvement as well as student votes, Honor Roll Award two time recipient for academic achievements in both Fall 2020 and Spring 2021, Honor Roll Award High honors (2021-2022) Academic Year
Timeline
Front of House/ Cashier
Paris Baguette
09.2025 - 11.2025
Front of House/ Cashier, Server
Spicy Mayo Hibachi
10.2024 - Current
Kitchen Employee
Me N Ed's Pizzeria
11.2022 - 06.2024
Fundraising
01.2017 - 06.2022
Child Care
01.2014 - Current
High School Diploma -
Central West High School