Jo Lisa Thomas

Provide IT support to hospital staff, effectively addressing inquiries and technical issues.

Manage incident tracking systems to enter and prioritize service tickets, ensuring swift problem identification and resolution.

Collaborate closely with technical teams to ensure timely and accurate support delivery.

Proactively communicate with customers, confirming satisfactory resolution of service requests via email and phone.

Conduct follow-up calls to clients, schedule appointments, and maintain comprehensive documentation.

Administer user accounts and access control, streamlining user management processes.

Developed monthly, end-of-quarter, and other statistical reports for the leadership team and quality improvement programs.

• Processed customer transactions efficiently and accurately.
• Maintained the cleanliness and organization of the front counter area.
• Assisted customers with menu selections and special requests.
• Handled cash, credit, and debit transactions securely.
• Collaborated with team members to ensure smooth operations during peak hours.
• Performed other duties as assigned by management.
• Providing an excellent customer service experience.

• Processed customer transactions efficiently and accurately.
• Maintained the cleanliness and organization of the front counter area.
• Handled cash, credit, and debit transactions securely.
• Accepted cash and credit card payments, issued receipts, and provided change.
• Providing an excellent customer service experience.