Anitha Hercule

• Reviewed contracts and consulted directly with external and internal customers.
• Managed office activities by maintaining communication between clients, customers, and tracking records.
• Accounts receivable. Investigated billing/invoice variances and claims to resolve discrepancies and balance records.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Trained new hires and mentored existing Coordinators on billing, payment processing and support policies and procedures

• Ensured all productivity, quality standards and service level agreements were met through effective monitoring and coaching.
• Coordinated workflow and daily operations to meet schedules and deadlines.

• Improved revenue cycle by managing and overseeing the entire medical billing process.
• Streamlined billing procedures for increased efficiency and reduced errors.
• Enhanced reimbursement rates by conducting regular audits of billing data.
• Increased accuracy in claims submissions, resulting in higher reimbursement levels.
• Implemented effective training programs for new hires to ensure consistent quality and performance standards.
• Provided excellent customer service to patients, resolving disputes or discrepancies regarding their bills.
• Established strong relationships with insurance carriers to expedite claim processing times and improve reimbursements.
• Served as a subject matter expert on medical coding, providing guidance to staff members when needed.