Jolisa Young
Baton Rouge,Louisiana
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Arise Virtual Solutions Inc
08.2021 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Education
High School Diploma -
John McDonough High School
Skills
- Client Rapport-Building
- Team Goals
- Troubleshooting and Resolution
- Online Chat
- Customer Consulting
- First-Tier Technical Support
- Customer Data Confidentiality
- Documenting Calls
- Online Systems
- Maintaining Clean Work Areas
- Goals and Performance
- Calm and Professional Under Pressure
Timeline
Customer Service Agent
Arise Virtual Solutions Inc
08.2021 - 05.2023
High School Diploma -
John McDonough High School