Jolissa Ray
Raleigh,NC
Summary
Skilled Certified Medical Assistant with extensive experience at Duke Health System Gastroenterology, adept in EMR/EHR and first aid, ensures optimal patient care and data accuracy. Demonstrates exceptional ability in behavior redirection and internal controls implementation, enhancing patient comfort and safety. Achieved significant improvements in patient handoff efficiency, showcasing strong decision-making and organizational skills.
Overview
16
16
years of professional experience
Work History
CMA
Duke Health System Gastroenterology
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Life Skill Trainer
Learning Services
06.2020 - 09.2024
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Intervened in crisis situations to provide counseling and support.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Assisted with personal care appointments such as haircuts and doctors' appointments.
- Promoted proper sanitation by training on important cleaning tasks in kitchens and bathrooms.
- Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
- Offered training on personal hygiene and grooming skills.
- Assisted in the development of customized curriculum materials to address individual client needs and goals effectively.
- Promoted a positive learning atmosphere by modeling appropriate behavior and reinforcing desired habits among clients.
- Developed strong rapport with clients, resulting in a supportive and trusting learning environment.
- Helped clients to identify challenges and set goals.
Certified Medical Assistant
UNC Rex Healthcare
03.2023 - 08.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant Extern
Dr Patel
11.2022 - 01.2023
- Coordinated with external laboratories for timely processing of lab specimens, ensuring expedited results for patients and healthcare providers.
- Reduced wait times for patients by effectively coordinating with the front desk staff to expedite check-in procedures.
- Contributed to effective inventory management by maintaining adequate stock levels of medical supplies and promptly placing orders when necessary.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients with multiple comorbidities.
- Maintained a clean and organized work environment, adhering to infection control protocols and safety guidelines.
- Improved patient care by efficiently taking vital signs and accurately recording medical history.
- Streamlined administrative processes by managing appointment scheduling, insurance verification, and billing tasks.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
Mental Health Technician
Strategic Behavioral Health LLC
01.2021 - 12.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Supported patients in daily activities, promoting independence and skill-building.
- Guided patients in development of coping strategies, improving their ability to manage symptoms.
- Provided emotional support to patients, helping them cope with mental health challenges.
- Collaborated with therapists to implement treatment plans, enhancing effectiveness of interventions.
- Utilized de-escalation techniques effectively, reducing instances of patient agitation.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Provided therapeutic activities to assist with patient development.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Treated clients and families with respect and dignity.
Correctional Officer
North Carolina Institutes for Women
06.2019 - 06.2020
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Administered drug tests to inmates.
Direct Support Professional
Murdoch Development Center
12.2017 - 12.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Direct Caregiver
Woodbridge Developmental Center
04.2009 - 01.2016
- Documented client progress regularly, sharing updates with healthcare teams and family members as appropriate.
- Monitored clients'' vital signs, reporting any changes or concerns to medical personnel promptly.
- Managed challenging behavior effectively through de-escalation techniques and crisis intervention strategies.
- Contributed to a positive atmosphere within the residence by engaging clients in recreational activities and group events.
- Developed strong rapport with clients and their families, fostering trust and open communication lines.
- Performed light housekeeping duties on a routine basis to maintain a sanitary living space for the client.
- Maintained confidentiality of client information in accordance with HIPAA guidelines, ensuring privacy rights were respected at all times.
- Provided transportation services for clients to attend appointments, run errands, or engage in social activities.
- Coordinated meal planning for specialized diets while adhering to nutritional guidelines set forth by healthcare providers.
- Assisted disabled clients to support independence and well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Collaborated with healthcare professionals to develop tailored care plans for each individual client.
- Adapted caregiving techniques based on each client''s unique needs to provide optimal support and care.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Education
Graduate Certificate - Medical Assistant
Gwinnett College
Raleigh, NC05-2023
Certificate - Medical Assistant
Drake College Of Business
Elizabeth, NJ06-2009
High School Diploma -
Elizabeth High School
Elizabeth, NJ06-2006
Skills
- Audit preparation
- Internal controls implementation
- Journal entry preparation
- Accounts receivable management
- First aid and safety
- Behavior redirection
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- ADL support
- EMR / EHR
Timeline
CMA
Duke Health System Gastroenterology
02.2024 - Current
Certified Medical Assistant
UNC Rex Healthcare
03.2023 - 08.2023
Certified Medical Assistant Extern
Dr Patel
11.2022 - 01.2023
Mental Health Technician
Strategic Behavioral Health LLC
01.2021 - 12.2021
Life Skill Trainer
Learning Services
06.2020 - 09.2024
Correctional Officer
North Carolina Institutes for Women
06.2019 - 06.2020
Direct Support Professional
Murdoch Development Center
12.2017 - 12.2019
Direct Caregiver
Woodbridge Developmental Center
04.2009 - 01.2016
Graduate Certificate - Medical Assistant
Gwinnett College
Certificate - Medical Assistant
Drake College Of Business
High School Diploma -
Elizabeth High School
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