Jolissa Robinson
Florence,SC
Summary
To obtain a position in the customer service field. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Research Speacialist (REMOTE)
Assurant
08.2023 - Current
- Received and reviewed incoming documents to ensure accounts are updated correctly.
- Completing tasks by deadline.
- Providing outstanding customer service by promptly addressing inquires and resolving issues.
- Effectively navigate SSP and Blacknight.
- Cross-trained and back up other clients and ques.
Remote Customer Service Representative
Assurant
06.2018 - 08.2023
- Answering or making calls to clients to learn about and address their needs, complaints, and other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Server
Cracker Barrel
03.2014 - 10.2018
- Taking food and drink orders
- Deliver food and drinks to the customers
- Answer questions about items on the menu, services, and company policies
- Patience, attentiveness, clear communication skills, and knowledge of the products.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Shift Manager
Bojangles' Restaurants, Inc
05.2011 - 01.2014
- Basic math skills
- Excellent interpersonal communication
- Ability to effectively manage time and prioritize tasks
- Capable of leading in a busy environment
- Able to work under pressure in a fast-paced environment
- Following all operational procedures for cash handling, health, and safety.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Education
Diploma - General Studies
Wilson High School
06.2009
Skills
- Paperwork Processing
- Complaint Resolution
- Consultative Sales
- Account Updating
- Call Management
- Conflict Resolution
- Reading Comprehension
- Customer Service
- Quantitative Research
- Customer Engagement
- Data Collection
Timeline
Research Speacialist (REMOTE)
Assurant
08.2023 - Current
Remote Customer Service Representative
Assurant
06.2018 - 08.2023
Server
Cracker Barrel
03.2014 - 10.2018
Shift Manager
Bojangles' Restaurants, Inc
05.2011 - 01.2014
Diploma - General Studies
Wilson High School