Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jolita Faustin

Orlando,FL

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Kingdom Hotel, adept in critical thinking and data entry. Excelled in managing high-stress situations, enhancing customer loyalty by resolving complaints with empathy, and efficiently handling escalated calls. Demonstrated service excellence through active listening, significantly improving customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kingdom Hotel
02.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Graduate - Hotel And Tourism

Powerful Institute
Port Au Prince, Haiti
12.2021

Skills

  • Service Excellence
  • Active listening
  • Critical thinking
  • Data entry

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

Kingdom Hotel
02.2022 - 08.2023

Graduate - Hotel And Tourism

Powerful Institute
Jolita Faustin