Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jollee Khong

Anaheim,CA

Summary

Dynamic customer service professional with extensive experience, excelling in emergency response and patient coordination. Proven ability to enhance patients and customers satisfaction through effective communication and team leadership. Skilled in data entry and appointment scheduling, ensuring seamless operations and timely assistance in high-pressure environments. Bilingual communicator dedicated to exceptional care.

Overview

12
12
years of professional experience

Work History

ER Call Center Customer Service Coordinator

Bolsa' Pro Communication
Westminster
02.2025 - Current
  • Handling calls from ER, hospital, and home health patients to deliver timely assistance.
  • Promptly paging doctors during emergency situations to ensure patient safety.
  • Collaborating with various medical groups and IPAs to provide comprehensive care.

Medical Assistant

Dan Le Advance Cardiologist
Westminster
02.2025 - 06.2025
  • As a receptionist and scheduler, I expertly managed patient appointments, and ensured smooth operations at the front desk.
  • My customer service skills allowed me to effectively communicate with patients, addressing their needs and inquiries with a warm, professional demeanor.
  • In addition to my administrative duties, I performed electrocardiograms (EKGs) to monitor heart activity, assisted in rooming patients to facilitate their visits, and skillfully installed heart monitoring devices, contributing to accurate diagnostic processes and patient care.

Head Cashier

Home Depot
Houston
12.2023 - 12.2024
  • Oversaw daily cash operations, ensuring accuracy in cash handling and reconciliation for a team of cashiers.
  • Trained and mentored new cashiers on best practices in customer service, cash management, and store policies.
  • Directed and organized shift assignments for the team.

Customer Service Manager

Healing Touch Therapy
Stanton
06.2021 - 10.2023
  • Scheduled appointments and maintained an appointment calendar.
  • I answered the telephone, took and replied to messages, and provided information to callers.
  • Greeted and welcomed guests, then provided them with a positive first impression of the organization.
  • Coordinated between physicians and patients for the best service.
  • Complied with procedures, rules, and regulations on keeping a safe, clean reception area.
  • Managed teams to deliver exceptional customer service.

Data Entry and Customer Service Specialist

Dynamix Physical Therapy
Westminster
11.2018 - 04.2021
  • Scheduled routes for therapist-doctors to reach patients.
  • Entered notes from therapist doctors into the system for the treatment processes.
  • Inputted patients' information into spreadsheets and the company database to provide leaders with quick access to essential client data.
  • Proofread and edited documents to correct errors.
  • Contacted patients via phone to address data inquiries and accommodate their requests.

Online Merchant Seller

Self Employed
, California
05.2013 - 12.2024
  • Managed the buying and selling of goods online via third-party platforms, including eBay, Postmark, Facebook, Craigslist, and local markets.
  • Organized and photographed inventory for sales.
  • Recorded and prepared corresponding orders for customers.
  • Developed positive customer relationships through friendly interaction and excellent service.

Education

Undergraduate -

Santa Ana College
Santa Ana
09.2012

High School Diploma -

Westminster High School
Westminster
05.2011

Some College (No Degree) - Accounting And Finance

Golden West College
Huntington Beach, CA

Skills

  • Emergency response
  • Patient coordination
  • Data entry
  • Appointment scheduling
  • Customer service
  • Cash handling
  • Team leadership
  • Time management
  • Call center experience
  • Shipping, receiving, and warehousing
  • Bilingual communication

Languages

English
Professional
Vietnamese
Native/ Bilingual

Timeline

ER Call Center Customer Service Coordinator

Bolsa' Pro Communication
02.2025 - Current

Medical Assistant

Dan Le Advance Cardiologist
02.2025 - 06.2025

Head Cashier

Home Depot
12.2023 - 12.2024

Customer Service Manager

Healing Touch Therapy
06.2021 - 10.2023

Data Entry and Customer Service Specialist

Dynamix Physical Therapy
11.2018 - 04.2021

Online Merchant Seller

Self Employed
05.2013 - 12.2024

Undergraduate -

Santa Ana College

High School Diploma -

Westminster High School

Some College (No Degree) - Accounting And Finance

Golden West College

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