Summary
Overview
Work History
Education
Skills
Certification
Carrer Goal
Timeline
Generic

Jolleli Sarai Garcia

New York,NY

Summary

Bilingual hospitality and childcare professional with 9+ years of customer-facing, operations and household management experience. Strong background in high-volume restaurants, high-net-worth family support, travel logistics, and maintaining structure in dynamic environments. Skilled in communication, multitasking, and creating exceptional guest and client experiences. Seeking roles aligned with hospitality, spirits, brand operations, and customer relations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Private Nanny

Nanny Services
New York, NY
10.2023 - 08.2025

Private High-Profile/ NDA Family

  • Provided structured care for two boys, ensuring safety and supporting emotional well-being.
  • Implemented daily routines, enhancing structure and stability for children's development.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Regularly traveled with family to help with vacation activities and childcare.

Family Nanny

Nanny Services
New York, NY
01.2019 - 07.2023

Full- Time Nanny for 3 kids

  • Supervised daily activities and routines, ensuring safety and

well-being of children.

  • Developed engaging educational activities to promote cognitive and social development.
  • Coordinated schedules for school, extracurriculars, and family events to optimize time management.
  • Communicated effectively with parents regarding child progress and behavioral observations.

Hostess/ Waitress

Rosa's Pizza Ristorante Italiano
New York, NY
01.2018 - 12.2018
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlists efficiently, optimizing seating arrangements.
  • Coordinated with kitchen and wait staff to enhance service flow.
  • Assisted in training new host staff on operational procedures.
  • Monitored dining area for cleanliness and readiness for guests.
  • Resolved guest inquiries and concerns, maintaining customer satisfaction.

Head Waitress/Head Bartender

Viannely Restaurant
Brooklyn, NY
01.2015 - 11.2017
  • Supervised daily operations, ensuring high-quality service and adherence to restaurant standards.
  • Trained and mentored new staff on menu knowledge and customer service protocols.
  • Managed inventory levels, collaborating with suppliers to maintain stock of essential items.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Education

Associate of Science - Liberal Arts And Sciences

Kingsborough Community College
Brooklyn, NY
05-2018

Skills

  • Bilingual (English/Spanish)
  • Customer Service
  • High- Profile Family support
  • Problem Solving
  • Team Leadership
  • Organization
  • POS Systems
  • Strong multitasking
  • Hospitality service expertise

Certification

  • EMT - Non Active Emergency Medical Technician
  • CPR Cerfied

Carrer Goal

Career goal to grow within hospitality or spirits industries, gaining operational, guest experience, and brand-building skills that support the development of Alma Dormida, my artisinal mezcal brand. 

Timeline

Private Nanny

Nanny Services
10.2023 - 08.2025

Family Nanny

Nanny Services
01.2019 - 07.2023

Hostess/ Waitress

Rosa's Pizza Ristorante Italiano
01.2018 - 12.2018

Head Waitress/Head Bartender

Viannely Restaurant
01.2015 - 11.2017

Associate of Science - Liberal Arts And Sciences

Kingsborough Community College