Jolly Pompee
Winter Garden
Summary
Adept at elevating guest experiences through exceptional service and a strong work ethic, I boosted repeat customer rates at both Cracker Barrel and iHop. Skilled in team collaboration and hospitality service, my ability to handle high-volume dining without sacrificing service quality stands out. My expertise in safe food handling and guest engagement has consistently enhanced customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server
IHOP
06.2020 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Cracker Barrell
07.2023 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
West Orange High School
Winter Garden, FL05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Order accuracy
- Table bussing
- Suggestive selling
- Beverage preparation
Languages
English
Full Professional
Timeline
Server
Cracker Barrell
07.2023 - 11.2024
Server
IHOP
06.2020 - 01.2025
West Orange High School
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