Jolnae Banks
Winston Salem,NC
Summary
Dedicated employee specializing in customer service and warehouse functions providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling high stress levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Fork Lift Operator
Lydall Thermal Acoustal Solutions
Yadkinville , NC
2023.02 - Current
- Continuous manufacturing production & inspection on production line
- Primary responsibility will be operation of production line machinery
- Meet production rates & improvement targets
- Ability to make proper machine settings based on product specifications for set-ups and production run Read & follow manufacturing orders, control plans, SOP’s, safety requirements Operate a forklift to safely and efficiently move, load, unload, and stack materials within the warehouse or distribution center Load and unload materials from trucks, trailers, or other vehicles, ensuring proper handling and adherence to safety guidelines Move materials to and from storage areas, production lines, and other designated locations, maintaining accurate inventory records tack and store materials in accordance with weight limits, height restrictions, and safety protocols Conduct routine inspections of the forklift, reporting any mechanical issues or malfunctions promptly
- Perform basic maintenance tasks as needed
Selling Flex Associate
Belk Incorporated
Winston Salem , NC
2023.01 - 2023.06
- Providing Excellent Customer Service: Proactively greeting and engaging customers warmly and with a smile Supporting the store to meet or exceed its customer service goals Handling each customer transaction in a professional and friendly manner Thanking each customer by name following a purchase Demonstrating Initiative: Aiding the customer proactively and without prompt Using suggestive selling techniques with all customers Meeting or exceeding solicitation goal for Belk credit Rewards program Meeting or exceeding Clientele goals, where applicable Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com Using Mobile Devices to complete a sale (where applicable) Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience Using the Belk website to look up merchandise and complete in-store orders for customers
- Meeting or exceeding personal sales per hour goals
- Increasing units sold per transaction by recommending products to customers
- Identifying and reducing shrinkage in area Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks Maintaining Belk professional dress standards and appearance Maintaining floor and stock areas consistent with store standards Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department Following the ROCC the Dock process Ensuring timely set-up including signage for promotional events Following procedures for all systems including counts, markdowns, re-tickets and inventory control Complying with store policies including, but not limited to those concerning attendance and tardiness
- Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager
Flex master/Specialist
Cornerstone Building Brands- Atrium
Welcome , NC
2020.07 - 2022.12
- Flex Masters/Specialist help Line lead on training employees working on an assigned production line to ensure production proceeds in uniform manner while meeting company standards
- Relieves employees as needed and ensures adequate supplies are on hand to meet production needs
- Must be able to read and understand tape measure, ability to operate all line machinery and equipment,1 year of Windows manufacturing experience and ability to work overtime and Saturdays
- Special Skills Include: Intermediate communications, problem-solving, interpersonal, organizational and management skills; ability to operate all line machinery and equipment; basic spreadsheet and word processing applications knowledge
Warehouse Associate
Adecco Staffing- Ralph Lauren
High Point , NC
2019.11 - 2020.07
- Core Responsibilities: - use RF scanners to receive new shipments - hand pick orders - transport products within a climate-controlled warehouse environment
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Retail Associate
American Diva
Greensboro , NC
2017.10 - 2017.12
- Core Responsibilities: - Assisted Customers with finding and trying on clothes - Assisted Manager with handling the register - Cleaned and assigned dressing rooms to accommodate potential customers
Inbound Call Center Agent
Alorica Call Center
High Point , NC
2016.12 - 2017.07
- Inbound Call Center Agent who can efficiently process a large volume of calls in a day
- Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product
- Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet.
Cook-Out Team Member
Cook-Out
High Point , NC
2014.12 - 2015.08
- Core Responsibilities: - I maintained the shake machines and the shake prep station, adding toppings and fruit
- I handled the registers switching registers as needed while handling shakes - I cleaned out the lobby - I restocked in the lobby and in the cooler as needed
Education
High School Diploma -
Southwest Guilford High School
06.2016
Some College (No Degree) - Business Administration
Winston Salem State University
Skills
- Stock allocation
- Material Handling
- Warehouse picking
- Inventory staging
- Certified forklift operator
- Money Handling
- Customer Service
- Customer Needs Assessment
- Display Setup
- Cash Register Operation
- Trend Awareness
- Point of sale systems
- Call Center Operations
- Call Management
- Documentation And Reporting
- Information Protection
- Account updating
- Needs Assessment
- Heavy Lifting
- Warehouse Safety
- Package preparation
- Microsoft Office Suite
- Interpersonal Skills
- Teamwork and Cooperation
Affiliations
Model
Ballet
Weight Training
Accomplishments
Was honored on the Deans List twice at DeVry University before transferring to Winston Salem State University where I currently go to school at in 2024.
Certification
- Fork Lift Certification
Timeline
Fork Lift Operator
Lydall Thermal Acoustal Solutions
2023.02 - Current
Selling Flex Associate
Belk Incorporated
2023.01 - 2023.06
Flex master/Specialist
Cornerstone Building Brands- Atrium
2020.07 - 2022.12
Warehouse Associate
Adecco Staffing- Ralph Lauren
2019.11 - 2020.07
Retail Associate
American Diva
2017.10 - 2017.12
Inbound Call Center Agent
Alorica Call Center
2016.12 - 2017.07
Cook-Out Team Member
Cook-Out
2014.12 - 2015.08
High School Diploma -
Southwest Guilford High School
Some College (No Degree) - Business Administration
Winston Salem State University
- Fork Lift Certification
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