Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolsean C. Manley

Davenport,Florida

Summary

Over 15 years of increasingly responsible experience in the areas of Attractions and Custodial in the Walt Disney Company. Optimistic, dedicated Guest Service professional with a passion for learning. Intelligent and open minded team player who exhibits strong organizational skills to complete tasks in a timely manner. Recognized by colleagues as hard working professional who can be relied on to in difficult situations. My strengths in interpersonal communication, problem solving, and networking have helped me build partnerships within multiple lines of business to help better the Guest Experience.

Overview

19
19
years of professional experience

Work History

Custodial Coordinator

Walt Disney World Resort
07.2013 - Current
  • Controls staffing for over 400 Cast Members daily using Cast Deployment System while concurrently reviewing and adjusting according to rapidly changing business needs and budgets
  • Inspires Cast Members to reach their goals within the company by having one on one development chats to set them up for success
  • Proactively communicates with Guests to help problem solve and demonstrate a passion for Park Operations
  • Model the behavior associated with the 5 Keys in order for the Cast to achieve a score of 91% excellent and a cleanliness score of over 59%
  • Communicate information, feedback, and recognition between Management and frontline Cast Members
  • While at Magic Kingdom, worked with and maintained a great relationship with other departments across the company, including Vacation Planning, Security and all transportation (Parking, Monorails, Ferryboats and Busses) in developing new ideas, initiatives, and services.
  • While at Epcot, partnered with leadership and support services to conduct a full back of house cleaning of the park to create a better environment for Cast Members backstage

Attractions Coordinator

Walt Disney World Resort
11.2011 - 07.2013
  • Provided courteous Guest Service to thousands of Guests daily
  • Managed computerized ride operating system while being responsible for the safety of the Guests in the attraction
  • Utilized exceptional interpersonal skills while working in a team environment and adjusting quickly to operational changes
  • Responded to all attraction downtimes and ensure that it reopens in a timely and safe manner by leveraging relationships with key partners
  • Assisted in providing Guest recovery for various Guest concerns to turn a Guest loss to a win

ATTACTIONS HOST

WALT DISNEY WOLD RESORT
10.2006 - 07.2011
  • Supported team members by collaboratively working together to achieve operational goals and create memorable experiences for guests.
  • Provided exceptional customer service, handling guest inquiries and resolving issues in a timely manner.
  • Utilized problem-solving abilities to address guest concerns or operational challenges quickly and efficiently.
  • Monitored queue lines effectively, managing wait times and distributing fast passes as needed.

Education

Bachelor of Arts - Communications,

Otterbein College
Westerville, Ohio
06.2004

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • MS office
  • Relationship building
  • Project coordination
  • Process improvement
  • Event coordination
  • Operations management
  • Staff supervision
  • Problem-solving
  • Time management
  • Attention to detail
  • Team collaboration
  • Microsoft office
  • Team leadership
  • Customer service management
  • Inventory management

Timeline

Custodial Coordinator

Walt Disney World Resort
07.2013 - Current

Attractions Coordinator

Walt Disney World Resort
11.2011 - 07.2013

ATTACTIONS HOST

WALT DISNEY WOLD RESORT
10.2006 - 07.2011

Bachelor of Arts - Communications,

Otterbein College
Jolsean C. Manley