Jolyn Pearson
Salem,OR
Summary
Experienced Office Manager and administration professional with many years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
23
23
years of professional experience
Work History
Office Manager/Billing Specialist
Kellogg Vision Center
Kellogg, ID
04.2015 - Current
- Managed office budget to handle inventory, postage and vendor services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Recruited and trained new employees to meet job requirements.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Delegated work to staff, setting priorities and goals.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
Bank Teller
First Montana Bank
Troy, MT
08.2011 - 05.2013
- Responded and assisted customers with account inquiries and updates.
- Verified amounts and integrity of every check or funds transfer.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Bank Teller
US Bank NA
Cottonwood, ID
09.2010 - 12.2011
- Maintained confidentiality of bank records and client information.
- Responded and assisted customers with account inquiries and updates.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
- Maintained confidentiality of bank records, transactions and customer information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Forestry Technician/ Prevention Officer/Dispatcher
Clearwater Ranger District
Grangeville, ID
05.2001 - 10.2003
- Performed forest inventory and data collection using GPS technology and mapping software.
- Participated in prescribed burning activities to restore natural fire cycles to an area's ecosystem.
- Responded quickly to wildland fires; assisted with containment efforts by clearing brush or constructing firebreaks.
- Assisted in hazardous fuels reduction projects such as cutting brush, felling trees and chipping debris.
- Operated pumps connected to high-pressure hoses.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
High School Diploma -
Clearwater Valley HS
Kooskia, ID05-1997
Some College (No Degree) - Kinesiology
Treasure Valley Community College
Ontario, ORSkills
- Billing
- Customer Service
- Office Management
- Scheduling Coordination
- Banking Operations
- Office Administration
References
References available upon request.
Timeline
Office Manager/Billing Specialist
Kellogg Vision Center
04.2015 - Current
Bank Teller
First Montana Bank
08.2011 - 05.2013
Bank Teller
US Bank NA
09.2010 - 12.2011
Forestry Technician/ Prevention Officer/Dispatcher
Clearwater Ranger District
05.2001 - 10.2003
High School Diploma -
Clearwater Valley HS
Some College (No Degree) - Kinesiology
Treasure Valley Community College
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