Summary
Overview
Work History
Education
Skills
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Jo'lynde Lazaro

Jo'lynde Lazaro

Rancho Cordova,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Pacific Gas & Electric
Sacramento, CA
12.2023 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and managing accounts through various communication channel, ensuring a positive experience for all customers.
  • Demonstrated tenacity in problem-solving, effectively navigating complex customer concerns to deliver timely and satisfactory resolutions.
  • Adapted quickly to changing policies and customer needs, showcasing nimbleness in a fast-paced environment while maintaining high service standards.
  • Built trust with customers by delivering accurate information and maintaining confidentiality, reinforcing the integrity of PG&E’s services.
  • Exercised empathy in every interaction, actively listening to customers’ concerns and providing supportive and understanding responses to enhance customer satisfaction.
  • Collaborated with cross-functional teams to improve service delivery and contribute to continuous improvement initiatives based on customer feedback.

Payroll and Benefits Coordinator

Adams Pool Specialties
01.2022 - 12.2023
  • Prepare and process weekly payroll for 100+ hourly and salaried employees
  • Responsible for ensuring accuracy, compliance, and timely processing
  • Maintain a complete understanding of federal/state wage and hourly laws
  • Resolve inquiries from employees in a timely and professional manner
  • Manage health/dental/vision, disability claims, worker’s compensation claims, and safety compliances
  • Respond to employee questions and complaints regarding a wide variety of issues
  • (i.e., FMLA, work schedules, promotions, benefits, performance, pay, etc.)

Receptionist/Accounts Payable

Adams Pool Specialties
01.2022 - 12.2022
  • Enter invoices into QuickBooks, print weekly reports, and print checks
  • Screen and direct incoming calls, greet customers, provide staff and clerical support, order office supplies, and other clerical duties

Transportation Specialist

Grocery Outlet
01.2017 - 12.2022
  • Created and cultivated carrier relationships for scheduling load pick up and drop offs
  • Built loads for driver using High Jump warehouse management system
  • Reviewed drivers trip sheets for accuracy and company compliance
  • Onboarding and new hire orientation for drivers
  • Managed audit reports for load clean-up such as miss pick-ups and/ or billing errors
  • Supported VP of Logistics with report management of hours of services and load tracking
  • Schedule freight shuttles for interstate transport
  • Conducted weekly payroll for drivers
  • Managed company COVID -19 protocols for transportation such as scheduling COVID test, PPE ordering, tracking and reporting exposure cases to human resources
  • Promoted 2 times within my years of service

Education

Distribution safety and infection control - Certification

California Community College and Career Pathway
01.2020

Microsoft Office 365 - Certification

GoSkills Certification program
01.2018

High School Diploma -

Cordova High School
Rancho Cordova

Skills

  • High-energy attitude
  • Customer service
  • Driver communication
  • Time management
  • Service coordination
  • Materials management
  • Schedule verification
  • New employee enrollment
  • Employee relations
  • Payroll coordination

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Jo'lynde Lazaro