Jolyne Anderson

• Create a welcoming environment by greeting visitors and signing them in.
• Answer incoming phone calls and route calls to the proper department or person.
• Sort and distribute mail.
• Maintain driver schedule.
• Sign all residents and visitors in and out of the building.
• Maintain and organize reception area and lobby.
• Operate standard office equipment.
• Follow proper security procedures to open and lock up the building.
• Create an artistic monthly activities calendar for both Assisted Living and Memory Care with information provided by the Activities Director.
• Provide office support as directed

• Welcomed visitors and signed them in.
• Answer incoming calls and route them to the appropriate department or person, and if necessary, take detailed messages.
• Sorted and distributed mail.
• Maintained daily driver schedule.
• Signed all residents in and out of the building.
• Maintained a clean and organized reception area and lobby.
• Operated standard office equipment.
• Followed proper security procedures to open and lock up building.
• Provided office support as directed.

• Responsible for collection of national Retail stores division for alpha accounts, St-Z.
• Manage weekly Accounts Receivable portfolio of $3.5 to $4 million.
• Communicate and counsel customers to ensure timely submission of payments.
• Ability to perform on-the-spot negotiations to collect open receivables.
• Maintain positive customer relations throughout the collection process.
• Review and resolve all deductions or disputed items, and process credit memos as needed.
• Identify any misapplied payments and submit for correction.
• Timely identification of problems, which could impact cash flow, to reduce risk.
• Reduced the average over 20 day balances in portfolio from $850,000 to $350,000
• Responsible for sending Final Demands and turnover of Accounts to Collections
• Work directly with business managers & owners with requests for changes in terms
• Ensure accounts are reconciled and balanced
• Weekly Excel spreadsheet & pivot table reporting to AR Department Manager

• Responsible for organizing and balancing the workflow within the department for an accounting team of 10-15 associates, while monitoring internal controls. Ability to prioritize and plan work activities within the allotted time frame.
• Responsible for quality control in credit & collections, invoicing, receipts, and payable functions. Ability to pay attention to details and check for accuracy.
• Recruit, interview, and hire as needed for the financial operations teams.
• Coordinate and direct training for new employees and cross-training for existing employees.
• Prepare and give employee annual reviews, and administer hourly salary increases within the allotted annual departmental budget. Solicit employee feedback to gain self-awareness and improve performance.
• Responsible for processing bi-weekly payroll hours via ADP/E-Time for all employees at the Peterborough facility. Reliable, with confidential and sensitive information.
• For auditing purposes, responsible to sign off on all Wire Transfer payments and weekly check runs to validate they were received and approved. In addition, approved and signed all write-offs, refunds, and any sales adjustments exceeding $500.00.
• Responsible for updating all SOX processes annually and providing them to Corporate Auditors prior to scheduled on-site audits. Worked directly with auditors, providing them requested information.
• Developed and updated Policy Manuals for Invoicing, Cash Receipts, and Payables to ensure current with existing processes.
• Successfully merged a NJ 'sister company' accounting department into the NH office, but retained brokerage invoicing staff of two in the NJ office.
• Instrumental in transitioning the accounting department to a new computer system

• Administer benefits, including medical, dental, 401K, life, and short-term disability, for 1,800 employees (12 grocery stores). Worked independently in a fast-paced environment.
• Set up new hire employee files and entered them into the Lawson payroll system.
• Process terminations and follow through with COBRA notices as necessary.
• Analyze personnel grievances and forward sensitive issues to the immediate supervisor.
• Tracked performance appraisals and ensured compliance within the approved pay scale range.
• Responsible for internal and external job postings/ads.
• Maintain database on open and closed positions.
• Processed and submitted the weekly payroll changes spreadsheet to the out-of-state payroll department within the established timeframe.
• Monthly audit of insurance invoices for all employee benefits, as well as job advertising invoices; once approved, forwarded to the Corporate Office for processing payment.
• Completed wage and employment verifications for Unemployment, SSA, Workers' Comp, Housing, Loans, etc.
• Attend and participate in monthly offsite HR meetings or conference calls.
• Direct communication with store managers and employees relating to benefit programs.
• Knowledge of employment laws: EEOC, OSHA, FMLA, FLSA, COBRA, etc.
• Developed new employee setup procedure to prevent non-compliance with I-9 and payroll reporting.
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Human Resources:

• Administer health benefits, including medical, dental, life, Aflac, and short-term disability.
• Held annual employee enrollment meetings and addressed all questions relative to plan changes.
• Administered 401K plan and reported to IRS (5500 form), cafeteria plan benefits.
• Resolve personnel conflicts and grievances.
• Assist in development of training programs and developed new employee orientation packet.

Management:

• Supervise customer service and accounts payable/accounts receivables personnel, and coordinate work flow.
• Conduct weekly staff meetings with customer service to discuss issues, while ensuring excellent customer service is provided to clients.
• Interview and hire/terminate office employees.
• Conduct annual performance evaluations, write appraisals, and administer salary increases and promotions with office personnel.

Credit/Accounting:

• Responsible for overseeing all day-to-day operations within the accounting department.
• Manage, calculate, and process bi-weekly payroll records using ADP payroll processing.
• Post monthly general ledger adjusting entries and process financial statements through P/L.
• Responsible for monthly tax and 401(k) payments.
• Established credit card program using VISA, MasterCard, and American Express payments, thereby reducing losses from small or one-time orders.