Jolyne Chavolla

Review, calculate and reconcile customer energy usage and generation under Net Energy programs.

Analyze and validate meter datat to ensure accurate billing for solar and renewable energy customers.

Investiate billing discrepanceies and resolve using NEM processes.

Monitor NEM accounts for rate changes, PTO interconnection updates, and system adjustments.

Maintain up to date knowledge of utility tarrifs, and renewable energy policies.

Recognized for exceptional accuracy and attention to detail on team projects while processing NEM billing functions.

Contributed to financial reporting and audits by ensuring timely and accurate reconciliation of customers account.

Executed VNEM setup project in timely manner to align with NEM billing practices achieving update of hundreds of customers prior to new system rollout.

Present Identified, researched, and resolved billing exceptions to maintain system accuracy.

Utilized CSS, SAP and IEE to determine why a customer account failed to automatically bill and worked to solve billing issues.

Worked with various groups to resolve meter access problems and irregular usage patterns.

Refund processing, adjust debits and credits on accounts. Analyzed billing procedures and identify opportunities for improvement.

Monitor project status for billing milestones.

Increase billed revenue with 80% productivity. Communicate with teammates and other departments to resolve issues and provide feedback

Ability to work via googlemeet/microsoft teams due to remote work

Entered numerical data into databases with speed and accuracy using 10-key pad

Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports Scanned documents and saved in database to keep records of essential organizational information

Reviewed and updated client correspondence files and attendance records database information to maintain accurate records

Entered client information into databases quickly and with minimal errors

Maintained accurate and complete documentation for all payments as well as accurate bookkeeping and weekly deposits

Compiled attendance and meal count reporting to support company financial budget from the state Monitor special projects and assignments as needed

Verified accuracy and validity of all data entered through Data Entry department, resulting in the increase of enrollment and budget for our program

Maintained and processed invoices, deposits for over 180 families

Trained new staff on data entry protocols and best practices for record-keeping efficiency.

Led initiatives to digitize paper records, reducing physical storage needs and improving accessibility of information.

Offered advice and assistance to customers, paying attention to special needs or wants

Preserved revenue streams by utilizing strong communication and negotiation skills, offering payment plan to maintain customer satisfaction

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Provided information to customers regarding past due balances and court case status

Compiled and maintained important records such as past due traffic citation, warrants issued, and missed court appearances

Worked with court manager to maintain accurate record keeping of purged court cases and documents