Jolynn Bartoloni
Thornton,CO
Summary
Dynamic professional with a proven track record at New Haven Moving Equipment, excelling in customer service and time management. Leveraged active listening and critical thinking to boost sales and enhance customer satisfaction. Skilled in data entry and adept at creating efficient shipping solutions, consistently achieving top-tier results and fostering client loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Sales Representative
New Haven Moving Equipment
10.2013 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Accomplished multiple tasks within established timeframes.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Warehouse Forklift Operator
New Haven Moving Equipment
10.2013 - Current
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
Opening Manager/Closing Manager
New Haven Moving Equipment
10.2013 - Current
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
- Established strong relationships with local businesses, promoting brand awareness and driving customer traffic during opening hours.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored, and maintained inventory of diverse products.
- Delegated daily tasks and oversaw [Number] employees.
- Prepared [Product or Service] for daily deliveries on time and in alignment with specifications.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Rental Coordinator
New Haven Moving Equipment
10.2013 - Current
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Managed daily operations of the front office, overseeing staff scheduling, and other administrative tasks as needed.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
Administrative Assistant
New Haven Moving Equipment
10.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Horizon High School
Thornton, CO05-1997
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Data entry
- Critical thinking
- Shipping coordination
- Upselling
- Multitasking and organization
- Sales techniques
- Empathy and patience
Timeline
Customer Service Sales Representative
New Haven Moving Equipment
10.2013 - Current
Warehouse Forklift Operator
New Haven Moving Equipment
10.2013 - Current
Opening Manager/Closing Manager
New Haven Moving Equipment
10.2013 - Current
Rental Coordinator
New Haven Moving Equipment
10.2013 - Current
Administrative Assistant
New Haven Moving Equipment
10.2013 - Current
High School Diploma -
Horizon High School
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