Jolynn Chaney
Tonganoxie,KS
Summary
Dynamic customer service professional with extensive experience at J&M Mechanic Services LLC, adept at resolving complaints and enhancing customer loyalty. Skilled in payment processing and active listening, I excel in building relationships and ensuring satisfaction, consistently achieving efficient resolutions and fostering repeat business.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Owner
J&M Mechanic Services LLC
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Accomplished multiple tasks within established timeframes.
- Answer multi phone lines
Caregiver
Home Caregiver
07.2018 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Cashier/Manager
Brother's Market
06.2016 - 11.2018
- Quickly and accurately counted drawers at end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Answer multi phone lines
Cage Cashier
Hollywood Casino
03.2013 - 08.2016
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Secured casino funds not in use after balancing cash drawer.
- Checked customer identification and verified signatures for large transactions.
- Sold chips, tokens or tickets to patrons based on individual needs.
Teller
Security Bank of Kansas City
07.2007 - 08.2010
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts
- Balance ATM
- Cashier checks & money order log
- Deposit night drops into accounts
- Sold gift cards
- Cash advance off credit cards
- Answered calls thru switchboard
- Balanced & sold saving bond & traveler checks
- Branch capture
Education
High School Diploma -
Washington High School
7340 Leavenworth Rd Kansas City, KS05-2005
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Relationship building
- Payment processing
- Professional telephone demeanor
- Call center operations
- Paperwork processing
- Filing
- Multi-line phone talent
University of KU Scholarship
Award for top 10% of my graduating class
Timeline
Customer Service Representative/Owner
J&M Mechanic Services LLC
11.2023 - Current
Caregiver
Home Caregiver
07.2018 - Current
Cashier/Manager
Brother's Market
06.2016 - 11.2018
Cage Cashier
Hollywood Casino
03.2013 - 08.2016
Teller
Security Bank of Kansas City
07.2007 - 08.2010
High School Diploma -
Washington High School
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