Jolynn Fiorito
Gilbert ,AZ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Administrative Representative
Enterprise Mobility
08.2022 - 03.2024
- Contributed to a positive work environment by assisting colleagues with various tasks as needed.
- Prepared reports for management review, presenting relevant data in an organized manner that facilitated decision-making processes.
- Maintained a clean and organized office environment, contributing to an overall sense of professionalism within the workplace.
- Implemented an effective system for tracking deadlines and due dates, improving overall project management capabilities within the office setting.
- Managed multiple projects simultaneously, meeting deadlines while maintaining attention to detail and quality of work.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
Assistant Store Manager
Abercrombie & Fitch
12.2018 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Brand Representative
Abercrombie & Fitch
01.2014 - 12.2018
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
Education
Bachelor of Arts - Communications
University of Washington
Tacoma, WA08.2018
Skills
- Team Leadership
- Verbal and written communication
- Decision-Making
- Team Development
- Positive Attitude
- Organization
- Multitasking
- Responsibility
References
- Brittany Kubik
Administrative Supervisor, Enterprise Mobility
(425) 761- 5809
- Keaton McAtee
Area Rental Manager, Enterprise Mobility
(253) 549-8827
- Stephanie Franco
Branch Manager, Enterprise Mobility
(253) 314-4723
Timeline
Administrative Representative
Enterprise Mobility
08.2022 - 03.2024
Assistant Store Manager
Abercrombie & Fitch
12.2018 - 07.2022
Brand Representative
Abercrombie & Fitch
01.2014 - 12.2018
Bachelor of Arts - Communications
University of Washington