Jolynn Franklin

Assist those who are seeking shelter with finding alternative places to stay.

Develop creative housing solutions unique to the individual seeking assistance.

Provide information to mainstream resources.

Maintain complete and accurate client files.

Ensure accurate and complete entry of client information in the HMIS.

Work as a team with shelter support staff and case managers.

Screen clients for shelter eligibility and special needs.

Schedule intakes according to client needs.

• Facilitated group counseling sessions to help individuals cope with mental health and AODA issues.
• Caring for men and woman afflicted with, but not limited to mental illness, AODA, trauma, domestic violence, TBI, sex offenders, elderly individuals living with Alzheimer
• Established in Medication Administration
• Intakes and Discharges
• Answer calls for adult/ juvenile crisis, forwarding them to proper crisis worker identifying priority calls
• Consulting with law enforcement, probation and parole, therapist, mental health facilities, hospitals, DCFS, ADRC, APS, group homes, psychiatrists, outreach, nursing homes, assisted living facilities, VOCA and other programs

• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Educated employees on all job tasks, including register use, merchandising and customer service.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Processed both cash and card purchases and returns.
• Implemented cash handling protocols, enhancing security and reducing discrepancies during shifts.
• Resolved customer inquiries and complaints, maintaining high satisfaction levels through effective communication.
• Increased customer loyalty and retention.
• Contributed to a positive work environment by proactively addressing conflicts among team members.

• Obtained client medical history, including medication information, symptoms and allergies.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Obtained pre- and post-treatment vital signs and weight.
• Assisted physicians in follow-through of care.
• Tested and recorded blood glucose levels.
• Collected histories, vitals and current complaints via patient interviews.
• Preformed Phlebotomy and injection/vaccinations

• Evaluated patients to identify and address behavioral concerns and medically relevant symptoms.
• Participated in individual and group fun activities with patients to boost mood, and provide light entertainment.
• Cared for men living with schizophrenia, trained them on personal hygiene, oral hygiene, assisted them with organizing and mealtimes.
• Facilitated workshops on coping strategies and skills, empowering clients to achieve personal growth.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.