JoLynn Hucks
High Point,NC
Summary
Efficient billing professional with 16 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
16
16
years of professional experience
Work History
Medical Biller, Accounts Receivable
Optum
06.2010 - Current
- Enhanced revenue by identifying and resolving billing discrepancies in patient accounts.
- Reduced account receivables aging through diligent follow-up on outstanding claims and prompt resolution of denials.
- Maintained confidentiality of patient information by adhering to strict HIPAA regulations throughout the billing process.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
- Provided exceptional customer service while addressing patient inquiries regarding billing issues or concerns.
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Responded to customer concerns and questions on daily basis.
- Participated in ongoing training sessions to stay current on industry best practices for medical billing and coding procedures.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical Billing Specialist
Serenity Hospicecare
05.2008 - 06.2010
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Filed and updated patient information and medical records.
- Verified insurance of patients to determine eligibility.
- Generated monthly billing and posting reports for management review.
Education
High School Diploma -
Twiggs County High School
Jeffersonville, GA05.1993
Skills
* Medical Terminology Understanding
- Insurance Verification
- Critical Thinking Abilities
- Attention to Detail
- Adaptability and Flexibility
- CPT Coding Knowledge
- Denial Management
- Commercial and Private Insurance knowledge
- Customer Service
- Electronic Health Record Software
- Insurance Claims
- Worker's Compensation Knowledge
- Medicaid and Medicare Knowledge
- Knowledgeable in MDIV,All Script ,Epic
Timeline
Medical Biller, Accounts Receivable
Optum
06.2010 - Current
Medical Billing Specialist
Serenity Hospicecare
05.2008 - 06.2010
High School Diploma -
Twiggs County High School