Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jolynn Ifft

New Whiteland,IN

Summary

Experienced and driven sales professional with a diverse background spanning across the sports entertainment, and medical industries. I am currently serving as Premium Sales Manager at Pacers Sports & Entertainment, with a proven track record in driving B2B sales, customer satisfaction, and corporate ticket sales. Prior to my time in sports entertainment, I worked as a Medical Sales Representative, managing both retail and wholesale accounts while handling customer service, and CRM management. My career began in the medical field as a Medical Assistant, where I gained my organizational and interpersonal skills in high-pressure environments.

Overview

14
14
years of professional experience

Work History

Premium Sales Manager

Pacers Sports & Entertainment
Indianapolis, IN
12.2024 - Current
  • Pursue new businesses through cold calling, networking, emails, and client referrals
  • Build and maintain strong connections with current and potential clients, providing high customer service
  • Present and sell premium seating and hospitality experience packages, including multi year lease agreements, customizing each pitch to meet client needs and close business
  • Consistently meet or exceed sales goals on a monthly and yearly basis
  • Work with other departments to ensure premium specific events run smoothly and have a great turnout
  • Handle renewals for existing clients, keeping them happy and continue long-term relationships
  • Attend games, events, and networking functions to connect with clients, find new leads, and show premium offerings
  • Track sales activities and client details in the CRM (Salesforce)

Achievements:

  • Executed license agreements totaling $955,110 thus far.
  • Renewed 98% of my corporate ticket sales book of business totaling $859,065

Senior Corporate Ticket Sales Manager

Pacers Sports & Entertainment
Indianapolis, IN
07.2024 - 12.2024
  • Promoted to Senior Corporate Ticket Sales Manager starting July of 2024

Additional leadership responsibilities include:

  • Mentor and guide junior sales staff, providing training and support to help them achieve their sales goals
  • Assign tasks to interns and manage their progress on tasks
  • Lead weekly team meetings; go over hustle metrics for each sales rep, sales numbers and sales goals
  • Assist Director of Corporate Sales in generating new idea's for sales contests to motivate and drive sales team to meet different goals

Achievements:

  • Hold the titles of 1st and 2nd top seller in corporate ticket sales history.
  • 24-25 total sales = $656,875.12 and still ongoing
  • Mentor for our internal Mentorship Program where we meet with employees with less then 1 year of tenure at the organization weekly, offer advise, answer questions, role play, and shadow meetings, and cold calls.

Corporate Ticket Sales Manager

Pacers Sports & Entertainment
Indianapolis, IN
08.2022 - 07.2024
  • Helping businesses of all sizes gain a positive return on investment through products offered at Gainbridge Fieldhouse and effectively communicating the value of event ticket packages and premium rental options to corporate clients
  • Prospecting and identifying potential corporate clients
  • Conducting outbound sales calls, attending networking events, canvassing territory and being involved in community events to generate new leads
  • Maintaining relationships with current clients by keeping contact throughout the season and off season, going to lunch, coffee or golfing with clients, attending charity events and volunteering at events their company is putting on
  • Collaborating with other sales departments to enhance sales efforts
  • Tailoring the sales pitch to target the prospects specific business development needs
  • Developing a knowledge of different industries to effectively tailor sales strategies and cater to their specific needs
  • Utilizing sales tracking systems to manage client and prospect information, track the sales progress, and measure performance
  • Meeting and exceeding sales goals set by the corporate sales director
  • Facilitated client introductions, generating warm leads and referrals that contributed to a positive return on investment between clients and partnersCorporate ticket sales manager that focuses on bringing in new business and building business relationships

Accomplishments:

  • Achieved the highest sales record in company history, surpassing previous record by $169,318.33
  • Achieved this record quickest in company history
  • 2023-2024 sales = $806,976.67

Medical Sales Representative

Med 7
Indianapolis, IN
07.2021 - 07.2022
  • Direct Sales to retail customers
  • B2B Sales
  • Prospecting new provider accounts
  • Promoting, and selling products to customers
  • Using marketing strategies, and sales techniques to demonstrate products
  • Achieve territory sales quotas and baselines monthly
  • Met and exceeded quotas monthly
  • First employee to exceed $10,000 in a month within my first 4 months
  • Managing and maintaining inventory of products
  • Introduce existing provider accounts to new products
  • Effectively build rapport with medical staff, and administrative staff
  • Attend meetings, conferences and other events to promote products and expand sales
  • Work within a CRM

Certified Medical Assistant

Indiana Internal Medicine Consultants
Greenwood, IN
12.2020 - 06.2021
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Answered patient calls promptly and directed inquiries to the appropriate department when needed.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Administered injections
  • Floated to various departments including internal medicine, pulmonary, respiratory, sleep, infectious disease, and primary care.

Certified Medical Assistant

Advocate Health Care/ Carle Health
Normal, IL
10.2013 - 11.2020
  • Transitioned from Occupational Medicine to Immediate Care after relocating to Bloomington, IL.
  • Served three years in Occupational Medicine before moving to Immediate Care.
  • Greeted and roomed patients to ensure efficient workflow.
  • Stocked patient rooms, medication room, lab, and supply room to maintain readiness.
  • Conducted vital sign assessments and triaged patients effectively.
  • Oversaw onboarding of new medical assistants, participating in interviews with management.
  • Evaluated practical skills of newly hired MAs, providing feedback to lead RN and practice manager.
  • Performed POC testing for various conditions and managed specimen collection and processing.

Sales Representative, Part Owner

Alpha Fencing
Bloomington, IL
04.2015 - 04.2017
  • Assisted in lead generation for the fence installation team by engaging with potential customers
  • Conducted customer feedback sessions/calls to assess their experiences with our crew, product quality, and overall service satisfaction
  • Followed up with prospective clients regarding fence inquiries, effectively facilitating deal closures
  • Contributed to profitability by ensuring competitive margins on sales
  • Assisted in material procurement to support business operations
  • Developed and optimized a business website through Google and established a profile on Angie's List
  • Monitored and managed online reviews for Alpha Fencing to enhance the company's reputation

Certified Medical Assistant

Advocate Occupation Health
Downers Grove, IL
02.2013 - 10.2013
  • Greeted and roomed patients to ensure efficient workflow.
  • Obtained vital signs for physical examinations to assist in diagnosis.
  • Performed pulmonary function tests to evaluate respiratory health.
  • Conducted vision tests using Titmus machine and Snellen chart.
  • Administered hearing tests through audiogram and whisper test.
  • Executed NON-DOT and DOT drug screens to comply with regulations.
  • Retrieved patient medical histories, immunizations, and relevant information.
  • Dispensed medications and provided explanations on usage.

Certified Medical Assistant

EVANSTON PODIATRIC SURGEONS
Evanston, IL
08.2011 - 11.2012
  • Greeted and roomed patients to prepare for consultations.
  • Obtained vital signs and essential information for patient charts.
  • Sterilized instruments regularly to ensure a safe environment.
  • Ensured completion of necessary forms for procedures and x-rays.
  • Took x-rays on-site to assist in diagnostics.
  • Stocked and ordered medical supplies to maintain office efficiency.
  • Maintained organization of drug samples for easy access.
  • Applied and removed bandages post-operation, ensuring patient comfort.

Certified Medical Assistant Externship

Northwestern Medical Center
Chicago, IL
04.2011 - 06.2011
  • Collaborated across multiple medical practice locations, including oncology specialties.
  • Obtained patient vitals such as blood pressure, temperature, height, and weight.
  • Processed lab work, including pap smears and urine tests.
  • Prepared examination rooms and welcomed patients upon arrival.
  • Collected and entered necessary data into medical records and charts.
  • Participated in clinical procedures, including biopsies and pap smears.
  • Contacted insurance companies to verify patient coverage and co-pay details.

Education

Certification Program in Medical Assistant Certification Program -

SANFORD BROWN COLLEGE
Skokie, IL
05.2011

High school diploma - general education

Lane Tech High School
Chicago, IL
01.2010

Skills

  • Communication skills
  • Network building
  • CRM utilization
  • Lead generation
  • Sales
  • B2B sales
  • Customer service
  • Client relationship management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Premium Sales Manager

Pacers Sports & Entertainment
12.2024 - Current

Senior Corporate Ticket Sales Manager

Pacers Sports & Entertainment
07.2024 - 12.2024

Corporate Ticket Sales Manager

Pacers Sports & Entertainment
08.2022 - 07.2024

Medical Sales Representative

Med 7
07.2021 - 07.2022

Certified Medical Assistant

Indiana Internal Medicine Consultants
12.2020 - 06.2021

Sales Representative, Part Owner

Alpha Fencing
04.2015 - 04.2017

Certified Medical Assistant

Advocate Health Care/ Carle Health
10.2013 - 11.2020

Certified Medical Assistant

Advocate Occupation Health
02.2013 - 10.2013

Certified Medical Assistant

EVANSTON PODIATRIC SURGEONS
08.2011 - 11.2012

Certified Medical Assistant Externship

Northwestern Medical Center
04.2011 - 06.2011

Certification Program in Medical Assistant Certification Program -

SANFORD BROWN COLLEGE

High school diploma - general education

Lane Tech High School