JoLynn Johnson
Charleston,TN
Summary
Dynamic Serving Manager with a proven track record in team leadership and operational management. Expertise in enhancing customer satisfaction, training staff, and optimizing service flow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Serving Manager
Mikes North 40
Paw Paw, Michigan
07.2015 - 01.2023
- Supervised daily operations of dining room and service staff.
- Trained and mentored new servers on menu knowledge and service standards.
- Coordinated seating arrangements to optimize guest experience and flow.
- Managed server schedules to ensure adequate coverage during peak hours.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
- Ensured compliance with health and safety regulations in dining area.
- Facilitated team meetings to share updates and improve service strategies.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Delivered high-quality service and quick beverage service to promote customer satisfaction.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Reconciled cash register at close of business, verifying totals and quickly resolving discrepancies.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Ensured that all tables were properly set up with appropriate supplies.
- Explained daily specials and made recommendations upon request.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Scheduled shifts for servers based on customer traffic patterns and forecasted needs.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
- Leveraged POS system to receive and take guest orders and process payment.
- Developed rapport with regular customers to encourage repeat business.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Served food and beverages to patrons and confirmed complete orders.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Responded to ad hoc cleaning duties at end of shift.
- Presented menus and answered questions regarding items.
Head Server
Roadhouse Grill
Paw Paw, Michigan
01.2015 - 07.2015
- Same duties apply as in the prior listed position
Education
Associate of Applied Science - Business Administration
Lake Michigan College
Benton Harbor, MI05-1999
Skills
- Supervision
- Food safety compliance
- Employee training
- Customer service optimization
- Schedule management
- Restaurant operations
Certification
safe serve certified
Timeline
Serving Manager
Mikes North 40
07.2015 - 01.2023
Head Server
Roadhouse Grill
01.2015 - 07.2015
Associate of Applied Science - Business Administration
Lake Michigan College