JoLynn Lamb
21212 State Highway 36, Carlotta,CA
Summary
Accomplished leader with a proven track record at Coast Central Credit Union, adept in operations management and staff mentoring. Enhanced customer satisfaction and productivity by resolving complex problems and fostering team efficiency. Skilled in financial management and training. Strengths are communication, strong multi-tasking, and an extreme understanding of empathy and how to lead by example.
Overview
30
30
years of professional experience
Work History
Sr Member Services Supervisor
Coast Central Credit Union
04.2013 - Current
- Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled member complaints and resolved issues with emphasis on clear communication and empathy.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
Human Resources Assistant
St Joseph Hospital
02.2009 - 03.2012
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Sr. New Accounts Representative
Coast Central Credit Union
03.1994 - 02.2009
- Educated members about online banking tools, promoting ease of use and increased digital adoption rates.
- Enhanced satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved issues promptly and professionally, fostering long-lasting relationships with members.
- Utilized strong communication skills to establish rapport with members and provide exceptional service.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both members and institution.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
Education
High School Diploma -
Ferndale High School
Ferndale, CASkills
- Complex Problem-Solving
- Operations Management
- Financial Management
- Training and mentoring
- Goal-Oriented
- Staff Management
Timeline
Sr Member Services Supervisor
Coast Central Credit Union
04.2013 - Current
Human Resources Assistant
St Joseph Hospital
02.2009 - 03.2012
Sr. New Accounts Representative
Coast Central Credit Union
03.1994 - 02.2009
High School Diploma -
Ferndale High School
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