Summary
Overview
Work History
Education
Skills
Timeline
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JoLynn J Colburn

Kailua,HI

Summary

EXECUTIVE REGIONAL MANAGER Accomplished Account Executive with extensive experience in a variety of field sales settings including Multi Unit Management, free-standing stores and multi account management. Articulate communicator and effective trainer particularly adept at enabling results through rigorous and attentive professional marketing and workforce development strategies. Demonstrates advanced critical-thinking, analysis and planning while maintaining strict adherence to the highest ethical standards.

Overview

15
15
years of professional experience

Work History

Executive General Manager

KNOW1
05.2024 - Current
  • Manage all aspects of store operations, from inventory control to customer service and team development.
  • Serve as Retail General Manager, maintaining daily performance logs, sales trends, and operational reports.
  • Train, motivate and develop team in sales and customer service.
  • Regularly collaborate with VP on store performance and strategic planning.
  • Establish and nurture vendor partnerships to secure retail shelf space, boosting product distribution and sales performance.
  • Ordered apparel and implement merchandising strategies to enhance the store's visual appeal.
  • Committed to increasing sales by optimizing inventory levels, delivering outstanding customer experiences, and provide sales teams with effective training and tools.
  • Execute and launch weekly promotions to increase business revenue.
  • Oversee inbound merchandise operations, including receiving and tagging shipments to ensure accurate flow and timely product availability.
  • Collaborate and communicate with logistics technicians, customer service representatives, service providers and others involved in the shipment and receipt of products.
  • Lead full-cycle recruitment, including sourcing, interviewing, and hiring top talent to build high-performing store teams.
  • Conduct and oversee quarterly inventory counts to ensure accuracy, prevent loss, and support effective stock management and sales forecasting.
  • Managed sales targets and territory growth initiatives by analyzing reports and performance trends to identify opportunities and adjust strategy.
  • Conduct and manage employee reviews and merit increases.
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivate strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Analyze market trends to identify potential opportunities for business growth.
  • Enhance customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Conduct training workshops on selling techniques and customer service for all employees.
  • Create monthly and annual goals based on LY performance.
  • Maximize profits through effective cost control, staff scheduling, inventory management and ordering.

Account Executive

ZO Skin Health
01.2023 - 01.2024
  • Represented ZO Skin Health in a medical sales territory, partnering with plastic surgeons, dermatologist, estheticians, RN's, and nurse practitioners to drive product education and sell through.
  • Built and maintained long-term relationships with high volume accounts across the medical spas and clinical practices, consistently meeting and exceeding sales targets.
  • Managed 30 territory accounts on Oahu, Maui, Kauai and the Big Island.
  • Achieved #1 sales position on team within 3 months of hire, outperforming tenured peers. Consistently exceeded sales targets, earning top ranking.
  • Recognized for strong territory growth and ability to turn underperforming accounts into to top revenue generators.
  • Conducted in office trainings, product demos, and strategic consultations to support providers in optimizing patient outcomes and retail sales.
  • Successfully grew territory revenue by creating a robust pipeline of qualified leads and converting them into long-term, high performing accounts.
  • Maintained strong relationships with existing accounts while expanding market share through strategic outreach and territory planning.
  • Reported directly to Director of Sales, providing updates on territory performance, pipeline activity, and key account development.
  • Managed sales targets and territory growth initiatives by analyzing reports and performance trends to identify opportunities and adjust strategy.
  • Partnered with practices to analyze sales trends, forecast inventory needs and implement strategic ordering schedules to avoid stockouts and maximize revenue.
  • Consistently prospected to gain new accounts in Hawaii territory.
  • Achieved consistent business growth and maintained momentum in a competitive market.
  • Create refine and execute effective sales pitch and managed sales process from start to finish.
  • Generate and executed granular market events to grow business and brand awareness.
  • Consistently prospected and secured new accounts to drive revenue growth and expand territory presence.


Executive Market Lead

Hawaii Region, BeautyBio Cosmetics
07.2021 - 01.2023
  • Led operations and sales performance for 8 multi-unit retail stores in Hawaii.
  • Achieved #1 SPH ranking and #1 Sales ranking in the West Coast Region, consistently exceeding revenue targets and Key Performance Indicators (KPI's).
  • Recruited interviewed, and hired for all open positions. Built high performing teams that drove both customer satisfaction and sales results.
  • Designed and implemented training programs focused on sales techniques, product knowledge, and customer service, directly training all new hires and freelancers.
  • Partnered with store management teams to provide in-store coaching and performance development, ensuring brand standards and sales excellence across all locations.
  • Planned and executed events across the territory to drive brand visibility, client engagement, and increase overall sales volume.
  • Managed sales targets and territory growth initiatives by analyzing reports and performance trends to identify opportunities and adjust strategy.
  • Partnered with retailers and internal teams to align event planning with revenue goals and promotional calendars.
  • Cultivate relationships with existing accounts.
  • Partner with retail management /leadership team to create business plans and strategies.
  • Plan and execute pop up, corporate, grass root events to increase territory volume.
  • Maintain and manage merchandising plans, promotions/update brand visual presence in store
  • Analyze business records to project future sales targets.
  • Provide specialized educational workshops, master classes, to drive territory sells.
  • Chosen featured brand speaker at high-profile flag ship retail events.
  • Manage and maintain freelance budget against both sales and company performance.
  • Provide extensive training in product knowledge, productivity, selling techniques and customer service.
  • Establish and implement new business opportunities by utilizing strategic networking.
  • Conducted monthly touch base with all counter managers and freelance staff to align on weekly strategies and ensure sales targets were met.

Field Executive

Smashbox/GlamGlow Cosmetics
06.2018 - 07.2021
  • Led territory to #1 position out trending NA/NW in sales, through extensive consistent training and development of the workforce.
  • Held #1 ranking Field Executive for 3yrs.
  • Planned and executed corporate events, mater classes, workshops and grass root events to increase territory revenue.
  • Conduct maintain and managed inventory to ensure proper stock levels.
  • Manage freelance employee budget against both sales and company performance.
  • Recruit, interview and hire top talent candidates for all open positions.
  • Specialize and invest in advanced training and development-resulting in #1 performing Freelancer in NA/NW.
  • Maintain social brand presence (new products, events, brand structure, seasonal launches).
  • Prepare and conduct personal development plans for employees to monitor and encourage progress, growth and development.
  • Prepare and conduct annual employee evaluations and merit increases.
  • Achieve individual and assigned team quotas through extensive training and developing to attain sales and profits.
  • Research market conditions and competitor profiles and instituted adjustments to remain competitive.
  • Track and analyze sales data to generate forecasting reports and enhance selling propositions and training objectives.
  • Establish clear and competitive goals, growth roadmaps and strategic business plans.
  • Manage and set priorities through strategic execution to meet deadlines and achieve Fiscal goal.
  • Cultivate long-term relationships through focused effort on customer's unique needs and finding best solutions.
  • Conducted monthly touch base with all counter managers and freelance staff to align on weekly strategies and ensure sales targets were met.

Executive Bobbi Brown Cosemtics

Bobbi Brown Cosmetics
05.2010 - 08.2018

Education

High School Diploma -

Kailua High School
Kailua, HI
06.

Certified - NASM-CPT Personal Trainer

National Academy of Sports Medicine
Online
02.2021

Skills

  • Sales Strategy Development
  • Multi Unit Operations Management
  • Territory Growth & Market Expansion
  • Cross-Store Sales Strategy Execution
  • High Performance Team Leadership
  • Excellent Communication
  • Strategic Account Development
  • Sales Forecasting & Budgeting
  • Skilled in Fostering a Positive Team Culture that Drives Collaboration, Accountability, and Retention
  • KPI & Revenue Target Achievement
  • Product Launch Execution
  • Coaching & Performance Management
  • Visual Merchandising Standards

Timeline

Executive General Manager

KNOW1
05.2024 - Current

Account Executive

ZO Skin Health
01.2023 - 01.2024

Executive Market Lead

Hawaii Region, BeautyBio Cosmetics
07.2021 - 01.2023

Field Executive

Smashbox/GlamGlow Cosmetics
06.2018 - 07.2021

Executive Bobbi Brown Cosemtics

Bobbi Brown Cosmetics
05.2010 - 08.2018

High School Diploma -

Kailua High School

Certified - NASM-CPT Personal Trainer

National Academy of Sports Medicine

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