Jolynn (JoJo) Wright

• Maintain 100% of client files monthly with accurate HMIS documentation and complete records.
• Track 112 shelter intakes weekly and schedule appointments around client needs.
• Screen clients for shelter eligibility and special needs using active listening and trauma-informed interviewing.
• Develop alternative housing solutions tailored to individual client circumstances and available community options.
• Coordinate referrals to mainstream resources and support clients through clear, compassionate communication.

• Reinforced individualized behavior plans during one-on-one sessions using calm, consistent redirection.
• Observed client responses and reported changes to supervisors to support ongoing treatment adjustments.
• Maintained accurate daily records of behaviors, interventions, and client progress for review by the care team.
• Collaborated with colleagues to follow treatment plans and maintain consistent support across sessions.
• Used de-escalation techniques to respond to heightened behaviors and restore a safe, supportive environment.

• Documented client progress notes in a clear, timely manner to support ongoing treatment planning.
• Used active listening to build trust during one-on-one interactions and clarify client concerns.
• Applied de-escalation techniques during tense situations to help maintain a calm, safe environment.
• Monitored client behavior and responded promptly to changes in mood, participation, or stability.
• Reinforced program expectations by modeling respectful communication and appropriate client interactions.

• Completed 12 client intakes monthly to support screening, eligibility assessment, and service placement.
• Managed 45 crisis calls weekly and routed urgent adult and juvenile cases to the appropriate crisis worker.
• Facilitated group counseling sessions for individuals coping with mental health and AODA concerns.
• Supported clients facing mental illness, trauma, domestic violence, TBI, Alzheimer’s, and related behavioral health challenges.
• Handled medication administration, discharge planning, and client progress notes to maintain continuity of care.

• Documented 75 pre- and post-treatment vital sign checks weekly to track weight, blood glucose, and patient status.
• Recorded 15 patient intake screenings daily, capturing histories, medication details, symptoms, and allergies before visits.
• Collected complete medical histories through patient interviews, including current complaints, symptoms, allergies, and medication information.
• Explained medication and diet guidance clearly, answered patient questions, and clarified physician orders in a reassuring manner.
• Assisted physicians with follow-through of care, including phlebotomy, injections, vaccinations, and timely chart recording.

Currently enrolled and finishing Human Service Degree with 15 credits left to complete.