Joma Diggs
Mortgage Servicing Professional
Fort Worth,TX
Summary
Mortgage Servicing Professional providing leadership and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Mortgage Servicing Oversight Analyst
Morgan Stanley
Coppell, TX
08.2022 - Current
- Collaborated in diverse functions within Servicing Oversight Escalations.
- Resolved internal escalations and inquiries by liaising with loan servicers to facilitate prompt action and gather requisite information.
- Monitored delinquent accounts and closely tracked servicer activities, particularly in collections, forbearance, loss mitigation, and liquidation.
- Orchestrated collection of information from vendors, aligning with business requirements and internal requests originating from various business partners, including Operational Risk and Compliance.
- Successfully resolved escalated issues within timeframe of 24-48 hours, showcasing strong commitment to prompt issue resolution.
Mortgage Account Manager
Interfirst Mortgage Company
Chicago, IL
12.2020 - 01.2022
- Managed numerous daily conditions from Underwriting.
- Interacted with customers via email and telephone to address inquiries, conduct transactions, and resolve issues.
- Partnered with Loan Officers to deliver prompt and precise service to clients.
- Collaborated with underwriters to rectify application issues and resolve problems.
- Processed Change In Circumstances requests for each loan, resulting in adjustments to loan fees, balances, rates, etc.
- Evaluated loan portfolios to ensure compliance with underwriting policies.
Sr. Mortgage Servicing Claims Analyst
Solomon Edwards for Mr. Cooper
Irving, TX
10.2018 - 10.2020
- Researched loan history and collected documentation for negotiations.
- Prepared supporting documentation files for claim packages.
- Analyzed mortgage default servicing documents and determined foreclosure and bankruptcy costs/fees for recovery through claims.
- Analyzed and corrected inconsistencies in the automated supply accounting system.
- Reconciled accounts, oversaw audits, and maintained financial records with exceptional accuracy.
Servicing Oversight Analyst II
The Fountain Group for Ally Financial, Inc
Charlotte, NC
01.2018 - 04.2018
- Identified specific loan population for each monthly test and provided to the vendor for random sampling
- Validated documents being requested from Sub-servicer for each monthly test were the appropriate documents needed for testing
- Reviewed and confirmed Sub-servicer returned the requested documentation for each monthly test
- Reviewed preliminary findings with legal requirements vendor and Oversight Managers
Sr. Compliance Analyst
Counsel
Orlando, FL
09.2015 - 08.2017
- Conducted audits of mortgage loan servicing operations for regulatory compliance.
- Evaluated, documented, and tested controls in various servicing areas, including Loss Mitigation, Escrow, Foreclosure, Collections, etc.
- Oversaw action plans in response to audit findings and compliance violations.
- Reviewed loan samples for Quality and Compliance in accordance with regulatory guidelines.
- Collaborated with internal and external stakeholders, auditors, and legal counsel to ensure compliance with relevant laws and regulations.
Default Servicing Client Manager
Cenlar FSB
Ewing, NJ
01.2011 - 09.2015
- Managed diverse client portfolio in default servicing, addressing inquiries, expediting issues, and reviewing reports for client satisfaction.
- Contributed to new client implementations and closings, overseeing loan boarding, on-site visits, plan management, and record-keeping.
- Notified senior management about trends, issues, and discrepancies to ensure ongoing compliance and minimize monetary risks.
- Assisted in client portfolio onboarding and conducted audits on loans related to collections, loss mitigation, and foreclosures.
- Cultivated client relationships by addressing inquiries, assessing client needs, resolving issues, and following up with potential and existing clients.
- Managed complaints, offering appropriate solutions and alternatives within specified timeframes and ensuring resolution.
Loss Mitigation Analyst
Cenlar FSB
Ewing, NJ
01.2010 - 11.2011
- Provided innovative leadership to team members, fostering growth and development opportunities.
- Communicated with delinquent borrowers to explore foreclosure alternatives, discuss loss mitigation efforts, and clarify fees for clients, borrowers, and attorneys.
- Conducted initial eligibility assessments for clients in accordance with policies.
- Managed diverse mortgage portfolios, including investors such as Fannie Mae, Freddie Mac, VA, and FHA, and ensured receipt of loan modification packages when necessary.
- Negotiated and drafted repayment plans to prevent loans from entering foreclosure.
- Collaborated with investors, senior management, and homeowners to deliver effective loss mitigation solutions tailored to client needs.
Loan Servicing Analyst
Cenlar FSB
Ewing, NJ
11.2009 - 11.2010
- Managed high volume of calls, assessing mortgage payment status, and conducted interviews with delinquent homeowners to raise awareness of their liability.
- Informed borrowers about workout options, including creation of personalized repayment plans based on their financial circumstances.
- Earned promotion for consistently surpassing monetary and contact targets.
- Received scholarship and successfully completed School of Mortgage Banking I course.
- Investigated and resolved customer complaints to enhance overall satisfaction.
Education
Certificate of Completion - School of Mortgage Banking I
Mortgage Bankers Association
Washington, DC 05.2012 - 05.2012
MBA - Business Administration
University of Phoenix
Philadelphia, PA 04.2010 - 06.2012
Bachelor of Science - Accounting And Technical Management
DeVry University
North Brunswick, NJ 01.2007 - 10.2008
Skills
Mortgage Servicingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Mortgage Servicing Oversight Analyst
Morgan Stanley
08.2022 - Current
Mortgage Account Manager
Interfirst Mortgage Company
12.2020 - 01.2022
Sr. Mortgage Servicing Claims Analyst
Solomon Edwards for Mr. Cooper
10.2018 - 10.2020
Servicing Oversight Analyst II
The Fountain Group for Ally Financial, Inc
01.2018 - 04.2018
Sr. Compliance Analyst
Counsel
09.2015 - 08.2017
Certificate of Completion - School of Mortgage Banking I
Mortgage Bankers Association
05.2012 - 05.2012
Default Servicing Client Manager
Cenlar FSB
01.2011 - 09.2015
MBA - Business Administration
University of Phoenix
04.2010 - 06.2012
Loss Mitigation Analyst
Cenlar FSB
01.2010 - 11.2011
Loan Servicing Analyst
Cenlar FSB
11.2009 - 11.2010
Bachelor of Science - Accounting And Technical Management
DeVry University
01.2007 - 10.2008
Similar Profiles
Stevland PoliteStevland Polite
Vice President Institutional Securities Technology at Morgan StanleyVice President Institutional Securities Technology at Morgan Stanley
Joshua WeinsteinJoshua Weinstein
Intern at Morgan StanleyIntern at Morgan Stanley
Heather CutlerHeather Cutler
Participant Relationship Manager at Morgan StanleyParticipant Relationship Manager at Morgan Stanley
Nikhil JarundeNikhil Jarunde
Project Manager at Morgan StanleyProject Manager at Morgan Stanley
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart