Jomaira Pacheco
Orlando,FL
Summary
Experienced receptionist with a friendly demeanor and a background in various office settings. Well-versed in security protocols, service standards, and clerical requirements. Able to handle multiple tasks simultaneously, demonstrating excellent time management skills and a resourceful approach. Committed to providing exceptional assistance to both team members and clients. Proficient in coordinating appointments, organizing mail, and collecting messages to facilitate efficient office communication. Known for being positive and upbeat, with strong relationship-building abilities. Highly organized professional with diverse administrative experiences. Motivated to enhance overall efficiency while effectively managing filing systems and handling numerous phone lines on a daily basis.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Paraprofessional
Renaissance Charter School At Hunters Creek
08.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Receptionist
Renaissance Charter School At Hunters Creek
04.2018 - 08.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered and quickly redirected large volume of calls on central system.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered phone promptly and directed incoming calls to correct offices
- Screened visitors and issued badges to maintain safety and security
- Manage over 50 calls per day.
Assistant Hotel Manager
Ramada Hotel
09.2013 - 01.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Prepared monthly resort audits for review.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Carried out day-day-day duties accurately and efficiently.
- Supervised work of contracted employees to keep on task for timely completion.
- Provided services efficiently and with high level of accuracy
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts
Cook Shift Leader
The Parks Health Care
09.2007 - 08.2013
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures
- Mentored kitchen staff to prepare each for demanding roles.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Supervised and enhanced work of 5 -person team producing more than 200 plates per day
Education
High School Diploma -
Wilby High School
Waterbury, CT06.2004
Skills
- Multitasking and Prioritization
- Research and Data Analysis
- Microsoft Office Suite
- Multi-Line Phone Systems
- Positive Attitude and Energetic
- Customer Service-Oriented
- Positive Attitude
- Attention to Detail
- Prioritization and Time Management
- Data collection
- Patient
- Friendly and outgoing
- Positive Attitude
- Attention to Detail
- Prioritization and Time Management
Accomplishments
- Achieved staying in compliance through effectively helping with having no errors and receiving all the funds accounted for every student.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paraprofessional
Renaissance Charter School At Hunters Creek
08.2022 - Current
Receptionist
Renaissance Charter School At Hunters Creek
04.2018 - 08.2022
Assistant Hotel Manager
Ramada Hotel
09.2013 - 01.2015
Cook Shift Leader
The Parks Health Care
09.2007 - 08.2013
High School Diploma -
Wilby High School
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