Jomal Childers
Atlanta,GA
Summary
Accomplished Sr. Training Manager with a proven track record at the Georgia Department of Human Services, focused on building meaningful relationships and enhancing employee development through the use of multiple training modalities, ADDIE Model, and effective organizational development. Spearheads a multitude of training programs and initiatives, while focused on implementing developmental plans to develop high performing teams through collaboration, delegation, and ongoing development to improve ROI for the agency. Demonstrates exceptional written and oral communication skills, driving significant improvements in training delivery and excelling in leadership development and instructional design management. Recipient of the 2023 Outstanding Team Award through the Commissioners Staff Excellence Awards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Training Manager
Georgia Department of Human Services
01.2023 - Current
- Direct and oversee the development and implementation of highly engaged, diverse, and ADA compliant training material to affirm organizational goals and enhance employee development.
- Manage a dynamic team of 6 training professionals and instructional designers, providing guidance, coaching, performance evaluations, and on going staff development plans to ensure growth in staff to deliver highly effective training.
- Strengthen the capacity of the training staff across 3 divisions for over 100 training professionals Train-the-Trainer opportunities and annual training summits.
- Utilize diverse delivery methods and mediums to ensure exceptional training delivery and learning experiences for over 9,000 agency employees.
- Oversee ongoing development for soft skill, and leadership development programs for Mid-Executive level leadership.
- Collaborate with cross functional leadership teams to identify training needs and ensure programs supports the effectiveness of product launches, new legislature, and policy.
- Harnesses the expertise of subject matter experts across the agency as needed, to develop and deliver a quality training program to multiple audiences across 3 divisions and 15 administrative offices.
- Create and maintain a dynamic, goal-oriented continuous learning plan to drive ongoing development across the organization.
- Evaluate and report effectiveness of training to the Assistant Deputy Commissioner of Operations and the executive leadership team.
- Establish and foster effective relationships with organizations (local and beyond) such as universities and colleges, training providers, and community programs.
Sr. Training Specialist
Georgia Department of Human Services
01.2022 - 01.2023
- Expanded on the existing Training Needs Analysis to identify further gaps and requirements in agency wide training.
- Trained over 7,5249 employees with an average satisfactory rate of 91% in completing over fifty special trainings request.
- Coached and mentored other training and professional development staffed across various teams between the Divisions of: Family and Children Services, Aging Services, and Child Support Services.
- Lead and facilitated personality assessements and training as a Certified DiSC Practitioner.
- Collaborated in the development of a diverse catalog of over 24 microlearning eLearning topics to provide flexible learning opportunities based on training evaluation data.
- Monitor and evaluate training effectiveness through feedback, surveys, and performance assessments.
- Redeveloped and rebranded a 4 month leadership program that focused on transforming frontline and director level leaders to be effective and transformative in government.
- Provide administrative support for training logistics and coordination including tasks related to e-Learning and instructor -led courses, managing standards across different back-end users, resolving issues, performing regular maintenance, and designing reports.
- Coordinated and maintained training rosters, attendance, course schedules, and attendance in the Learning Management System.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
Training and Development Specialist III
Georgia Department of Human Services
07.2021 - 01.2022
- Evaluated training effectiveness through feedback and performance metrics leading to an increase of employee improvement by 25 percent.
- Facilitated soft skill development training for over 15,000 people across 7 months.
- Scheduled and maintained communication for all soft skill development training.
- Collaborated with stakeholders and subject matter experts to deliver highly effective training material to meet expected outcomes and organizational goals for learning.
- Tracked attendance for training within the Learning Management System.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Regional Director of Quality Care & Improvement
The Magnolia School & Childcare Centers
11.2018 - 07.2021
- Managed training and development for a portfolio of schools in compliance with company and state operating guidelines to guide employees to maintain high productivity and performance metrics.
- Responsible for the development of over 40 staff members in support of over 500 students.
- Coordinated and facilitated on-site and online group workshops for teaching and non-teaching personnel across 3 learning centers.
- Developed individualized plans of improvement for each school centered around quality care and quality rated state rating systems for learning centers.
- Maintained detailed training records to included attendance, courses, and schedules to provide to the state regulatory board for childcare centers; Bright from the Start.
- Supported 3 learning centers in the continued compliance with various federal and state programs such as: Georgia Pre-K, Child and Adult Care Food Program (CACFP), Quality Rate, and Bright from the Start state agency.
Director
Gymsouth Gymnastics and Cheerleading
05.2012 - 06.2015
- Spearheaded innovative approaches to training coaches on the art of teaching.
- Recruited, hired, and trained personnel.
- Implemented innovative programs to increase athlete progression, improve customer loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and used it to drive success of the program.
- Initiated mentoring program to improve areas of weakness within staff.
- Directed a gym of over 500 athletes, taking the gym from 3 programs to 5 successful programs, and maintained staff at a 97% retention rate during my tenure as Gym Director.
Education
Bachelor of Science - Education
Georgia State University
Atlanta, GA Master of Science - Education
Georgia State University
Atlanta, GASkills
- ADDIE Model
- Kirkpatrick Evaluation Model
- Adult Learning Theories (Andragogy)
- Child Learning Theories (Pedagogy)
- Organizational Development
- Program Optimization
- Written and Oral Communication
- Learning Management Systems
- Needs Assessment
- New hire on-boarding
- Leadership Training
- Instructional Design
- Project and Stakeholder Management
- Microsoft and Adobe
Certification
- Certified DiSC Practitioner
Timeline
Sr. Training Manager
Georgia Department of Human Services
01.2023 - Current
Sr. Training Specialist
Georgia Department of Human Services
01.2022 - 01.2023
Training and Development Specialist III
Georgia Department of Human Services
07.2021 - 01.2022
Regional Director of Quality Care & Improvement
The Magnolia School & Childcare Centers
11.2018 - 07.2021
Director
Gymsouth Gymnastics and Cheerleading
05.2012 - 06.2015
Bachelor of Science - Education
Georgia State University
Master of Science - Education
Georgia State University
- Certified DiSC Practitioner
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