Jomar Alvarez Rosado

• Supervised staffing, gate operations and resource allocation to maintain a safe and compliant airport processes.
• Collaborated with operational teams to address daily demands and real-time challenges.
• Revise staffing schedules to minimize delays and sustain on-time performance in a challenging and highly regulated airport environment.

• Supervised daily operations to ensure compliance with company policies.
• Guided and supported crewmembers to maintain efficient, safe and customer-focused operations.
• Coached staff while providing hands-on assistance in a professional work environment.

• Delivered customer service support during check-in and flight departures AND ensuring positive passenger experiences.
• Performed below the wing operations by receiving aircraft and operating ground service equipment.

• Guided customers through check-in and flight departure processes for diverse destinations.
• As an AO Liaison I was tasked with training sessions for new crewmembers, emphasizing operational procedures and workplace best practices.

Delivered customer service support through passenger check-in and flight departure coordination.

Managed flight departure schedules while maintaining direct communication with pilots.

Executed ramp operations by loading aircraft and ensuring compliance with safety regulations.