Jomar Martinez
Grand Junction,CO
Summary
Motivated and Hardworking student leveraging studies in Information Technology and seeking real world experience as Technical Support Specialist. Excellent professional communication skills with over 5 years of customer service experience. Possesses an Associates Degree in Information Technology and knowledge in Operating Systems and hardware. Ready to help achieve company goals.
Overview
6
6
years of professional experience
Work History
Vice President
Paddles Up Poke
09.2019 - 06.2021
- Oversee performance measurements to ensure that each restaurant operates within approved budgets and is competitive in their respective comp sets
- Drive organizational excellence in operations and customer service
- Participate in decisions related to company growth and the opening of new restaurants
Energy Coordinator
Community Action Agency Of Western Connecticut
10.2018 - 07.2019
- Served as key staff member with energy related funder (i.e Operation Fuel, FEMA, etc) in regards to intake and eligibility determination for all Energy related programs
- Coordinated vendor payments completed by Energy Financial Specialist with CAAWC's Finance Department
- Provided directions to consumers for solving energy related problems
- Prepared 5-6 reports about costs, programs, and consumption of energy resources
- Authorized fuel deliveries as needed
- Provided ongoing training and technical assistance to staff working with Energy related programs
Sales Manager
The Edge Fitness Clubs Of Danbury
03.2016 - 10.2018
- Prepared Sales Manager Daily Reports to ensure each Membership Advisor achieves or exceeds membership goals
- Coached, taught & trained Membership Advisors to develop and improve their sales and customer service skills
- Performed daily outreach to generate off-site leads, appointments and memberships
- Led team of 5 Membership Advisors engaged in delivering assistance to customer service department on daily basis
- First Place Winner for Sales in Company Wide Contest for month of August 2017
- Earned three top seller recognitions for most units, referrals and appointments
- Selected for on-going Leadership and Management Training
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
President
Information Technology Association Club
08.2015 - 06.2016
- Taught I.T students on Web Development using JavaScript, HTML, CSS and Cross Platform Applications using LUA
- Built cross platform application for new students to help them find their classrooms on multiple campuses
- Planned and organized trips within programs budget to tech events in New York City
- Assisted students with software systems and hardware homework
Residence Assistant
Residence Life
10.2015 - 06.2016
- Welcomed incoming housing students, and on-boarded them, completing housing documents, assigning rooms, and provided assistance with general questions and concerns
- Trained new residence assistants in all aspects of role and duties
- Coordinated community programs and activities, developing relationships to facilitate events and encourage community participation
- Verified and documented conditions of dormitory rooms in 6 floors and followed up with repairs as needed
- Provided knowledge of current changes throughout school and student related offices
Education
Associate of Arts - Information Technology
Monroe College
Bronx, NY2016
Skills
- Software Troubleshooting & Problem Solving
- Professional communication skills
- Analytical and diagnostics skills
- Customer Service Oriented
- HTML, CSS
- Wordpress
- Customer service
Timeline
Vice President
Paddles Up Poke
09.2019 - 06.2021
Energy Coordinator
Community Action Agency Of Western Connecticut
10.2018 - 07.2019
Sales Manager
The Edge Fitness Clubs Of Danbury
03.2016 - 10.2018
Residence Assistant
Residence Life
10.2015 - 06.2016
President
Information Technology Association Club
08.2015 - 06.2016
Associate of Arts - Information Technology
Monroe College
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