Jomar Rojas
Charlotte,NC
Summary
Quality Assurance Specialist with strong project management skills in fast-paced environments. Demonstrated ability to deliver high-quality results within tight deadlines. Skilled in fostering team collaboration and driving organizational success through effective communication. Committed to continuous improvement and proactive problem-solving in quality assurance processes.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
FSQA Lead
Bakkavor USA
Charlotte, NC
08.2023 - Current
- Led daily QA operations within a GMP-regulated environment.
Managed inspection and sampling processes for incoming raw materials and packaging.
Investigated and resolved deviations and nonconforming product issues.
Collaborated with procurement and operations teams to address quality concerns and support supplier change notifications.
Executed inspection plans ensuring compliance with food safety and company standards.
Performed product testing to contribute to continuous improvement initiatives.
Provided team leadership, fostering accountability and excellence in food safety.
Customer Service Associate
Real Floor
Marietta, GA
03.2020 - 03.2023
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Managed customer relations and customer service through daily communication and interaction
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues
- Investigated and integrated enhanced service and team management strategies to boost business profits
Sub Chef
Catering Services
Marietta, GA
12.2018 - 12.2021
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes
- Maintained a safe and sanitary kitchen environment by promoting strict adherence to health regulations and cleanliness protocols
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques
Supervisor
Castilla Bakery
Bayamon, Puerto Rico
03.2011 - 10.2017
- Oversaw quality assurance activities in GMP warehouse, including goods receipt and outbound shipping processes.
- Conducted inspections and sampling of raw materials to ensure compliance with specifications.
- Resolved deviations in warehouse operations and managed quarantine of non-conforming materials.
- Evaluated acceptability of damaged materials on inbound shipments against established standards.
- Participated in regulatory inspections, supporting functions related to supplier change notifications.
- Executed daily SOPs and reviewed material specifications to maintain operational efficiency.
- Implemented inspection plans to ensure adherence to pre-operational checks and equipment approvals.
Education
Bachelor of Science - Exercise Science Physiology
Life University
Marietta, GA10.2020
Associate of Science - Respiratory Therapy
Instituto De Banca Y Comercio
Hato Rey, Puerto Rico07.2012
Skills
- GMP regulations
- Attention to detail
- Prioritization
- Interpersonal skills
- Networking
- Independent work
- Fast-paced environments
- Collaboration
- Communication
- Product and material testing
- Quality issue resolution
- Production monitoring
- Quality assurance
- Food safety compliance
- Inspection processes
- Team leadership
- Sanitation practices
- Multitasking
- Strategic planning
- Deadline oriented
- Production scheduling
- Critical thinking
- Operational efficiency
- Training and mentoring
- Industrial hygiene
- Task delegation
- Policy enforcement
- Effective communication
Languages
- Spanish
- English
Certification
PCQI
Timeline
FSQA Lead
Bakkavor USA
08.2023 - Current
Customer Service Associate
Real Floor
03.2020 - 03.2023
Sub Chef
Catering Services
12.2018 - 12.2021
Supervisor
Castilla Bakery
03.2011 - 10.2017
Bachelor of Science - Exercise Science Physiology
Life University
Associate of Science - Respiratory Therapy
Instituto De Banca Y Comercio