Jomara Guerrero
Placentia,CA
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Accomplished Regional and Store Manager at Friar Tux, adept in strategic planning and staff development. Boosted regional sales through innovative marketing strategies and fostered a culture of continuous improvement, leading to significant cost savings. Excelled in customer service and operational efficiency, mentoring future leaders and strengthening key vendor partnerships.
Overview
22
22
years of professional experience
Work History
Regional Manager
Friar Tux
08.2021 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Decreased wedding cancellations by enhancing customer satisfaction.
- Developed and maintained key vendor partnerships with bridal shops, vendors, and schools.
Store Manager
Friar Tux
03.2003 - 08.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Consistently outperformed sales objectives, creating new milestones for the company.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered strong community relationships to drive store growth.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Business development and planning
- Sales forecasts
- Goal setting and performance metrics
- Attention to detail
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceTimeline
Regional Manager - Friar Tux
08.2021 - Current
Store Manager - Friar Tux
03.2003 - 08.2021
University of Phoenix - Bachelor of Science, Business
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