Abriana Fraser
Tallahassee,Florida
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Connors Steak & Seafood
03.2025 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Promoted business loyalty by fostering positive customer relationships.
Server/Bartender
Hobbit All-American Grill
05.2022 - 04.2025
- Provide friendly, attentive service to create an exceptional experience during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivate warm relationships with regular customers.
- Maintain extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu. Prepare custom drink orders by accurately measuring and mixing ingredients, with garnish.
- Perform opening and closing duties, ensuring the dining and bar area is prepared for seamless service transitions. Manage bar inventory, restock bar supplies.
- Resolve customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increase sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintains cleanliness and organization in dining and bar area, contributing to welcoming atmosphere.
- Facilitate team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trains new staff on bar and restaurant procedures, cocktail recipes, and customer service standards, ensuring consistent service quality. Upholding strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Lincoln High School
Tallahassee, Florida05.2023
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook), Apple Products
- Customer Service Expertise
- Teamwork and Professionalism
- Responsible alcohol service
- Point of sale (POS) system operations
- Safe food handling procedures
- Problem Solving
- Multitasking and Organization
- Time Management/Adaptable
- Fast learner
- Honest and Dependable
- Clear and effective communication
- Attention to Detail
- Interpersonal Skills
- Identification verification/Safe Serving practices
Timeline
Restaurant Hostess
Connors Steak & Seafood
03.2025 - Current
Server/Bartender
Hobbit All-American Grill
05.2022 - 04.2025
High School Diploma -
Lincoln High School
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