Summary
Overview
Work History
Education
Skills
Certification
Professional Development
Work Availability
Work Preference
Timeline
JOMARIE ELIASON

JOMARIE ELIASON

Los Angeles,CA

Summary

Motivated and professional individual with a strong foundation in customer service, technical troubleshooting, and cloud technologies. Certified in AWS, Azure, and Google IT Support, with hands-on experience deploying cloud-based projects and resolving technical issues in real-world environments. Proven ability to adapt quickly, communicate effectively, and learn new technologies through both formal training and self-directed learning. Eager to contribute to IT support teams and cloud environments with a focus on reliability, efficiency, and user experience.

Overview

15
15
years of professional experience
7
7
years of post-secondary education
7
7
Certifications

Work History

Independent Contractor

Uber
Los Angeles, California
12.2020 - Current
  • Provided real-time support for app-related technical issues and resolve customer concerns promptly
  • Utilized mapping tools and logistics strategies to improve routing efficiency and reduce fuel usage by 15%
  • Maintained a 4.9+ driver rating through excellent communication, problem-solving, customer satisfaction

Voting Center Clerk

LA County Elections
Los Angeles, CA
10.2024 - 11.2024
  • Provided tech support on poll books and voting machines, minimizing downtimes
  • Trained team members on proper setup and assisted voters under pressure
  • Ensured accurate check-in and ballot processing by guiding voters through electronic systems and troubleshooting real-time issues

Sales Specialist

Apple
Santa Monica, California
10.2018 - 03.2020
  • Delivered personalized product demos and technical support, helping customers choose the best solutions for their needs
  • Ranked Top 5 in sales, generating over $600K in revenue across two consecutive quarters
  • Trained new team members on product features, customer engagement strategies, and in-store technology use

Customer Service Representative

Marina Del Rey Parasailing
Marina Del Rey, California
07.2017 - 09.2017
  • Provided customer assistance for watercraft reservations and safety procedures, ensuring a smooth and enjoyable experience for all guests
  • Managed booking systems, handled payments, and supported operational logistics in a fast-paced, high-volume tourism environment

HR Intern

The Key
Los Angeles, California
05.2017 - 07.2017
  • Delivered personalized product demos and technical support, helping customers choose the best solutions for their needs
  • Ranked Top 5 in sales, generating over $600K in revenue across two consecutive quarters
  • Trained new team members on product features, customer engagement strategies, and in-store technology use

Team Member

Pinkberry
Los Angeles, California
02.2014 - 01.2015
  • Provided excellent customer service in a fast-paced food service environment
  • Prepared and served menu items, maintained cleanliness, and operated the POS system
  • Collaborated with team members to ensure smooth store operations and customer satisfaction
  • Delivered fast, friendly service and supported daily store operations

Pharmacy Volunteer

UCLA Ronald Reagan Medical Center
Los Angeles, California
02.2011 - 07.2013
  • Delivered medications, organized files, and discarded expired meds and IV solutions
  • Assisted with inventory management and restocking OTC medications
  • Shadowed pharmacists and supported patient consultations and counseling

Independent

Private Caregiver
Culver City, California
03.2011 - 05.2013
  • Provided compassionate, in-home care to elderly clients, assisting with daily living tasks, medication reminders, and personal hygiene
  • Prepared meals and maintained a clean, safe environment for clients
  • Communicated health observations to family members and healthcare providers

Watercraft Engineer

U.S. Army
Newport News, Virginia
03.2010 - 11.2010
  • Led a team in operating and maintaining military watercraft for personnel and cargo transport
  • Conducted preventive maintenance, repairs, and troubleshooting on watercraft machinery and equipment
  • Performed clerical duties, including maintaining logs, reports, and tracking equipment inventory for operational readiness

Education

B.A. - Business Administration, International Business

Mount Saint Mary's University, Los Angeles, CA
08.2015 - 05.2018

International Summer University - European Studies

International Summer University, Frankfurt, Germany
06.2016 - 08.2016

Associate of Arts - Business Administration

Santa Monica College, Santa Monica, CA
02.2012 - 07.2015

Program - Pharmacy Technician

Pima Medical Institute, Seattle, WA
02.2009 - 09.2009

Skills

AWS Proficieny (IAM, S3, EC2)

Certification

AWS Certified Solutions Architect – Associate

Professional Development

  • Cyber Security & Cloud Congress 2024 – Sessions on Zero Trust, data protection
  • AWS Summits (2022–2024) – Cloud architecture, serverless, and infrastructure best practices
  • SMB TechFest 2023 – IT solutions and managed services for SMBs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementTeam Building / Company RetreatsWork from home optionPersonal development programs

Timeline

Voting Center Clerk - LA County Elections
10.2024 - 11.2024
Independent Contractor - Uber
12.2020 - Current
Sales Specialist - Apple
10.2018 - 03.2020
Customer Service Representative - Marina Del Rey Parasailing
07.2017 - 09.2017
HR Intern - The Key
05.2017 - 07.2017
International Summer University - International Summer University, European Studies
06.2016 - 08.2016
Mount Saint Mary's University - B.A., Business Administration, International Business
08.2015 - 05.2018
Team Member - Pinkberry
02.2014 - 01.2015
Santa Monica College - Associate of Arts, Business Administration
02.2012 - 07.2015
Independent - Private Caregiver
03.2011 - 05.2013
Pharmacy Volunteer - UCLA Ronald Reagan Medical Center
02.2011 - 07.2013
Watercraft Engineer - U.S. Army
03.2010 - 11.2010
Pima Medical Institute - Program, Pharmacy Technician
02.2009 - 09.2009

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