JOMARIE ELIASON
Los Angeles,CA
Summary
Motivated and professional individual with a strong foundation in customer service, technical troubleshooting, and cloud technologies. Certified in AWS, Azure, and Google IT Support, with hands-on experience deploying cloud-based projects and resolving technical issues in real-world environments. Proven ability to adapt quickly, communicate effectively, and learn new technologies through both formal training and self-directed learning. Eager to contribute to IT support teams and cloud environments with a focus on reliability, efficiency, and user experience.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Independent Contractor
Uber
Los Angeles, California
12.2020 - Current
- Provided real-time support for app-related technical issues and resolve customer concerns promptly
- Utilized mapping tools and logistics strategies to improve routing efficiency and reduce fuel usage by 15%
- Maintained a 4.9+ driver rating through excellent communication, problem-solving, customer satisfaction
Voting Center Clerk
LA County Elections
Los Angeles, CA
10.2024 - 11.2024
- Provided tech support on poll books and voting machines, minimizing downtimes
- Trained team members on proper setup and assisted voters under pressure
- Ensured accurate check-in and ballot processing by guiding voters through electronic systems and troubleshooting real-time issues
Sales Specialist
Apple
Santa Monica, California
10.2018 - 03.2020
- Delivered personalized product demos and technical support, helping customers choose the best solutions for their needs
- Ranked Top 5 in sales, generating over $600K in revenue across two consecutive quarters
- Trained new team members on product features, customer engagement strategies, and in-store technology use
Customer Service Representative
Marina Del Rey Parasailing
Marina Del Rey, California
07.2017 - 09.2017
- Provided customer assistance for watercraft reservations and safety procedures, ensuring a smooth and enjoyable experience for all guests
- Managed booking systems, handled payments, and supported operational logistics in a fast-paced, high-volume tourism environment
HR Intern
The Key
Los Angeles, California
05.2017 - 07.2017
- Delivered personalized product demos and technical support, helping customers choose the best solutions for their needs
- Ranked Top 5 in sales, generating over $600K in revenue across two consecutive quarters
- Trained new team members on product features, customer engagement strategies, and in-store technology use
Team Member
Pinkberry
Los Angeles, California
02.2014 - 01.2015
- Provided excellent customer service in a fast-paced food service environment
- Prepared and served menu items, maintained cleanliness, and operated the POS system
- Collaborated with team members to ensure smooth store operations and customer satisfaction
- Delivered fast, friendly service and supported daily store operations
Pharmacy Volunteer
UCLA Ronald Reagan Medical Center
Los Angeles, California
02.2011 - 07.2013
- Delivered medications, organized files, and discarded expired meds and IV solutions
- Assisted with inventory management and restocking OTC medications
- Shadowed pharmacists and supported patient consultations and counseling
Independent
Private Caregiver
Culver City, California
03.2011 - 05.2013
- Provided compassionate, in-home care to elderly clients, assisting with daily living tasks, medication reminders, and personal hygiene
- Prepared meals and maintained a clean, safe environment for clients
- Communicated health observations to family members and healthcare providers
Watercraft Engineer
U.S. Army
Newport News, Virginia
03.2010 - 11.2010
- Led a team in operating and maintaining military watercraft for personnel and cargo transport
- Conducted preventive maintenance, repairs, and troubleshooting on watercraft machinery and equipment
- Performed clerical duties, including maintaining logs, reports, and tracking equipment inventory for operational readiness
Education
B.A. - Business Administration, International Business
08.2015 - 05.2018
International Summer University - European Studies
06.2016 - 08.2016
Associate of Arts - Business Administration
02.2012 - 07.2015
Program - Pharmacy Technician
02.2009 - 09.2009
Skills
AWS Proficieny (IAM, S3, EC2)
Effective time management
Client support
Team collaboration
Technical documentation
Networking & Technical troubleshooting
REST APIs
Front-end Development (Reactjs, TailwindCSS, Vite, Framer Motion, NextAuth)
System monitoring
CI/CD
Microsoft Azure expertise
Enhance performance
Operating Systems (Linux, Windows, MacOS)
Microsoft 365
Certification
AWS Certified Solutions Architect – Associate
Professional Development
- Cyber Security & Cloud Congress 2024 – Sessions on Zero Trust, data protection
- AWS Summits (2022–2024) – Cloud architecture, serverless, and infrastructure best practices
- SMB TechFest 2023 – IT solutions and managed services for SMBs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementTeam Building / Company RetreatsWork from home optionPersonal development programsTimeline
Voting Center Clerk - LA County Elections
10.2024 - 11.2024
Independent Contractor - Uber
12.2020 - Current
Sales Specialist - Apple
10.2018 - 03.2020
Customer Service Representative - Marina Del Rey Parasailing
07.2017 - 09.2017
HR Intern - The Key
05.2017 - 07.2017
International Summer University - International Summer University, European Studies
06.2016 - 08.2016
Mount Saint Mary's University - B.A., Business Administration, International Business
08.2015 - 05.2018
Team Member - Pinkberry
02.2014 - 01.2015
Santa Monica College - Associate of Arts, Business Administration
02.2012 - 07.2015
Independent - Private Caregiver
03.2011 - 05.2013
Pharmacy Volunteer - UCLA Ronald Reagan Medical Center
02.2011 - 07.2013
Watercraft Engineer - U.S. Army
03.2010 - 11.2010
Pima Medical Institute - Program, Pharmacy Technician
02.2009 - 09.2009