Jomarie Ramos

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.
• Used computer programs and registration systems to schedule patients for routine and complex procedures.
• Maintained current and accurate medical records for patients.
• Completed patient referrals to other medical specialists.
• Supported office staff and operational requirements with administrative tasks.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Inspected floor displays, noted missing items, and immediately replenished merchandise.
• Scanned shelves and product cases to locate expired, outdated, and spoiled items.
• Maintained neat, organized stockroom free of hazards.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Made product recommendations or services to customers based on their needs and preferences. Oversee a team of customer service representatives and ensure they meet monthly quotas. Follow communication guidelines, policies and procedures.

Made the right choices to assure the customer was satisfied with their time at the store. I was also in charge of maintaining the store in stock and fulfilling online orders.

• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.