Franchise owner with a strong track record in operations management and quality assurance. Demonstrated success in improving efficiency and building robust client relationships to achieve business growth.
Overview
17
17
years of professional experience
Work History
Franchise Owner
Advanta Clean of Central Valley
Tracy, California
01.2011 - Current
Managed daily operations for franchise service and restoration processes to enhance efficiency.
Trained staff on safety protocols and customer service best practices to improve service quality.
Oversaw inventory management and supply ordering to ensure operational effectiveness.
Developed marketing strategies that successfully attracted and retained local customers.
Implemented quality assurance measures to consistently uphold service standards.
Coordinated staff scheduling for optimal coverage during peak hours.
Fostered strong client relationships through effective communication and support.
Project Manager
Norcal Construction And Development
Livemore , CA
03.2008 - 12.2011
Simultaneously managed multiple projects with competing deadlines to ensure timely delivery.
Established strong partnerships with teams, vendors, and contractors to enhance collaboration.
Monitored project progress, ensuring adherence to quality standards and timelines.
Managed contracts with vendors and suppliers by assigning tasks and outlining deliverables.
Generated and tracked change orders, impacting budget and schedule.
Drafted and updated project construction schedules throughout job progression.
Conferred with project personnel to identify issues and implement effective resolutions.