Jomary Gomez Martin
Jacksonville,FL
Overview
1
1
year of professional experience
Work History
Front Desk Supervisor
Microtel Inn & Suites By Wyndham
03.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeping Supervisor
Microtel Inn & Suites By Wyndham
03.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
Bachelor of Arts - Business Management
University of Phoenix
Tempe, AZ05.2019
Skills
- Rate Changes
- Team Building and Supervision
- Guest Relations
- Reservations Management
- Hospitality Services
- Cash Control
- Word Processing
Timeline
Front Desk Supervisor
Microtel Inn & Suites By Wyndham
03.2023 - Current
Housekeeping Supervisor
Microtel Inn & Suites By Wyndham
03.2023 - Current
Bachelor of Arts - Business Management
University of Phoenix
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