Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jomayra Martinez

Bridgeton,NJ

Summary

Adept in customer service and leadership, I have enhanced client relationships and satisfaction in WaWa since May 2020. My expertise in conflict resolution and team building, coupled with a proactive approach, has significancy contributed in our community's reputation. Skilled in training development, I excel in transforming challenges in opportunities for growth.

Accomplished hospitality professional offers strong background providing superior customer service, arranging reservations, and solving complex problems. Skilled in multitasking and working in fast-paced environments. Outstanding ability to build rapport with guest and colleagues.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Wawa
05.2020 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Medical Assistant

Medical Consultants Instructional Training Center
Millville, NJ
01-2022

High School Diploma -

Bridgeton HighSchool
Bridgeton, NJ
06-2021

Skills

  • Customer service
  • Leadership
  • Conflict Resolution
  • Patient Scheduling
  • Patient Management
  • Training and Development
  • Team Building
  • Vital sign monitoring
  • Phlebotomy

Certification

CCMA

Timeline

Customer Service Representative

Wawa
05.2020 - 04.2023

Medical Assistant

Medical Consultants Instructional Training Center

High School Diploma -

Bridgeton HighSchool
Jomayra Martinez