Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Jomayra Rohena

Jomayra Rohena

Orlando,FL

Summary

Dedicated professional with extensive experience in customer service. demonstrating strong communication skills and attention to detail in fast-paced environments. Committed to enhancing customer experiences through effective multitasking. Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes. My hospitality background experiences extend to airports, restaurants and hospital.

Overview

7
7
years of professional experience

Work History

Housekeeper

AdventHealth
Orlando, FL
08.2023 - Current
  • Disinfect surfaces such as countertops, sinks, toilets, showers and bathtubs.
  • Remove trash from patient rooms and other parts of the facility on a regular basis.
  • Sweep and mop floors to ensure a clean environment for patients and visitors.
  • Dust furniture, machines and equipment.
  • Keep work area neat and tidy at all times.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Responded promptly to requests from staff members regarding cleaning issues.

Driver

Managed Labor Solutions
Orlando, FL
05.2021 - 08.2023
  • Ensured that all vehicles were fueled before being rented out to new customers.
  • Transported customers between locations as needed.
  • Provided directions to customers regarding location of rental cars in the lot.
  • Cleaned interior and exterior of vehicles as needed per company standards.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Documented daily mileage, gas, and other data.
  • Performed pre-rental inspection of vehicles for cleanliness, damage and safety features.

Wheelchair Agent

ABM Industries
Orlando, FL
09.2018 - 04.2021
  • Helped customers enter airplane, locate seat and stow luggage.
  • Transported individuals requesting wheelchair service to and from desired locations.
  • Assisted customers with baggage claims.
  • Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
  • Carried and operated radio or pager to communicate with airport personnel.
  • Assisted passengers with limited mobility in navigating stairs, ramps and aisles.

Education

High School Diploma -

West Orange High School
Orlando, FL
05-2003

Skills

  • Surface disinfection
  • Trash removal
  • Floor cleaning
  • Furniture dusting
  • Work area organization
  • Customer service
  • Patient interaction
  • Attention to detail
  • Customer-oriented
  • Multitasking capacity
  • Bilingual in [English] and [Spanish]

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Housekeeper

AdventHealth
08.2023 - Current

Driver

Managed Labor Solutions
05.2021 - 08.2023

Wheelchair Agent

ABM Industries
09.2018 - 04.2021

High School Diploma -

West Orange High School

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