Jomil Gonzalez
Bridgeport,CT
Summary
Dynamic professional with a proven track record at Claires, adept in customer relationship management and inventory management. Excelled in fostering team leadership and enhancing customer satisfaction through effective problem-solving and decision-making. Achieved significant improvements in employee engagement and customer loyalty, leveraging strong communication skills and a customer-centric approach.
Overview
2
2
years of professional experience
Work History
Part-time Manger
Claires
07.2024 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Associate
Journeys Shoes
06.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree -
Central High School
1 Lincoln Blvd, Bridgeport, CT 0660606-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Marketing
- Inventory management
- Excellent communication
- Customer relationship management (CRM),"
- Negotiation
Languages
Spanish
Limited Working
Timeline
Part-time Manger
Claires
07.2024 - Current
Sales Associate
Journeys Shoes
06.2022 - 02.2023
No Degree -
Central High School
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