JOMIR BUFORD
Peachtree City,GA
Summary
Detail-oriented and highly motivated IT Field Technician with strong expertise in asset and inventory management, customer service, and technical support. Skilled in tracking and maintaining IT assets throughout their lifecycle to ensure efficiency, accuracy, and compliance. Experienced in diagnosing, repairing, and configuring hardware, software, and network systems while providing exceptional support to end users. Recognized for excellent communication skills, a customer-focused mindset, and the ability to cultivate positive relationships with colleagues and clients. Proficient in preventive maintenance, system documentation, and the decommissioning of outdated equipment. Known for balancing competing priorities, maintaining meticulous attention to detail, and delivering high-quality results in fast-paced environments. Dedicated to optimizing IT operations, strengthening asset control, and enhancing the overall user experience through proactive and reliable service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hybrid Helpdesk/IT Field Technician
Asone Enterprises
10.2025 - Current
- Analyzes, diagnoses, and resolves user PC/Laptop, MAC hardware and software problems.
- Supports corporate administrative and remote users of Windows PC’s, laptops, tablets, and Apple products.
- Submits for Purchases, configures, and installs PC’s, laptops, handheld devices, and related equipment.
- Maintains hardware and software inventory records. Tracks software licenses.
- Evaluates and implements new PC software for all departments.
- Demonstrates a strong customer-service mindset by treating internal staff as key customers, ensuring their needs are understood, prioritized, and effectively supported.
- Works with vendors and other secondary support.
- Ensures endpoint computing devices are within standards.
- Provides escalatory support for tier 1 & 2 support.
- Any additional assigned duties that may be assigned.
- Answer user inquiries via phone and email, regarding computer software or hardware operation to resolve problems
- Troubleshoot and resolve IT issues for staff and programs on day to day basis
- Create new user accounts via Microsoft Active Directory
Data Center Technician
AKKODIS at Google, LLC
10.2023 - 10.2025
- Independently performs machine maintenance using proprietary tooling in a ticket based capacity
- Performs part swaps on damaged equipment including servers, hard drives, RAM, CPUs and motherboards to support the data center infrastructure
- Completing assigned equipment upgrade tasks with minimal supervision
- Decommissioning of server equipment
- Efficiently work with equipment that can exceed 50 lbs
- Follows established site security procedures and guidelines.
Independent Consultant
IT & Multi-Media Solutions
- Delivered impactful customer engagements
- Troubleshooting, demonstrated computer proficiency in a professional environment, including experience with online response tools
- Exposure to Windows-based applications, Mac OS, and Citrix environments
- Proven ability to quickly learn new technologies and drive to solve problems efficiently and with creativity
- Worked with clients to understand technical challenges; identified and effectively communicated solutions to address the customer needs via phone, email, chat sessions, and blog.
Sr. Customer Engineer/Shift Lead
ComputaCenter at Mercedes-Benz Vans
- Utilized a customized Remedy ticketing system to track and organize work performed within individual and team queues
- Offered comprehensive desktop and laptop support as part of a system refresh project; guiding users in the setup of multiple network printers, and effectively managing hardware and software failures resulting from viruses
- Provided maintenance and user support of multiple devices and operating systems, including Windows 7/10 OS, Microsoft Office 2013/2016, and various mobile devices such as iPhone, iPad, and Android
- Developed documentation for application support training, ensuring a resourceful reference to troubleshoot client workstations as needed
- Undertook on-call after-hour duties for one week every two months, addressing client issues during weekends and nights on weekdays
- Delivered production management system support for a 24x7 manufacturing plant that supported three production shops
- Served as the escalation point for issues related to the fulfillment of special order materials and installation projects
- Conducted training sessions for new team members, both locally and through virtual meetings, contributing to their successful onboarding
- Created and communicated daily shift reports to management, helping to identify trends and actively supporting continuous improvement for the production shops.
Material Handler
Kuehne + Nagel at Mercedes-Benz Vans
- Supplied specialized parts to assembly area on the production line
- Key processor in the Inventory Management System software used to track and receive parts as well as issue parts and supplies
- Trained new team members on processes and Inventory Management System
- Escalation point for issues regarding fulfillment of special order materials
- Managing inbound and outbound communications from internal and external customers.
Education
BA - Special Education
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Newnan High School
Newnan, GASkills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- CompTIA Security ce Certification
- MD-102 - Microsoft Endpoint Administrator
Certification
- CompTIA Security+ ce Certification, Current
- MD-102 - Microsoft Endpoint Administrator, Current
Timeline
Hybrid Helpdesk/IT Field Technician
Asone Enterprises
10.2025 - Current
Data Center Technician
AKKODIS at Google, LLC
10.2023 - 10.2025
High School Diploma -
Newnan High School
Independent Consultant
IT & Multi-Media Solutions
Sr. Customer Engineer/Shift Lead
ComputaCenter at Mercedes-Benz Vans
Material Handler
Kuehne + Nagel at Mercedes-Benz Vans
BA - Special Education
Jacksonville State University