Jomon Joboy
Gloucester
Summary
Dynamic and results-driven professional with a robust skill set in recruitment, talent acquisition, and compliance and administration. Demonstrates expertise in training and development, customer and stakeholder management, as well as operations and process improvement. Proven track record in sales and account management, complemented by exceptional customer service skills. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Resourcing Advisor – Recruitment Team
Gloucestershire Hospitals NHS Foundation Trust
Gloucester, UK
08.2024 - 01.2025
- Managed the end-to-end recruitment lifecycle for non-medical roles, international hires, ensuring seamless onboarding across various divisions within the organisation
- Supported Recruiting Managers in adhering to the Trust Recruitment & Selection policy and ensured compliance with Equality, Diversity, and Inclusion standards
- Maintained up-to-date knowledge of Recruitment legislation, including Right to Work and Visa policies, Certificate of Sponsorship (CoS) acting as a point of escalation for the Resourcing team, candidates, and recruiting managers
- Partnered with Resourcing Advisors to plan and execute yearly recruitment such as international and newly registered nurses and providing data for workforce forecasting and planning
- Conducted training for new team members and facilitated ongoing professional development for staff to enhance service delivery
- Collaborated with external stakeholders, such as recruitment agencies and housing providers, and internal teams to ensure efficient onboarding
- Supported the enhancement of the candidate experience through ongoing onboarding processes and reporting to identify areas for improvement
- Played an active role in the recruitment and onboarding of senior-level and executive staff, ensuring compliance and professionalism at every stage
- Assisted the Lead Nurse for Recruitment & Retention events with planning, organising and successfully conducting them
- Collaborated with Retention manager to drive social media campaigns for hard to recruit roles
- Monitored the Trac recruitment dashboard to identify delays or issues in the general recruitment process, escalating and resolving as necessary
Resourcing Administrator – Recruitment Team
Gloucestershire Hospitals NHS Foundation Trust
Gloucester, UK
04.2022 - 08.2024
- Managed the advertisement of job vacancies on multiple job boards as per recruitment requests from managers, ensuring accuracy and compliance with the Trust’s policies
- Coordinated candidate shortlisting, scheduled interviews, and issued interview invitations to shortlisted candidates
- Prepared and dispatched offer letters to successful candidates, while coordinating ID checks, Occupational Health screenings, and Criminal Records checks in alignment with Trust guidelines
- Conducted Right to Work (RTW) and professional registration verifications to ensure compliance with legal and regulatory standards for the offered roles
- Conducted employment reference checks, maintaining detailed logs of all communications for accurate record-keeping
- Managed issuing ID badges for new hires and addressed queries from candidates and hiring managers via email and telephone, providing clear and timely support
Administrative Assistant – Temporary Staffing and e-rostering
Gloucestershire Hospitals NHS Foundation Trust
Gloucester, UK
01.2022 - 04.2023
- Facilitated the recruitment of Temporary (Bank) staff, including issuing offer letters, managing ad hoc paperwork, and verifying ID documents in collaboration with cross-departmental teams
- Coordinated with clinical departments to ensure staff maintained full compliance with mandatory training and e-learning requirements, sending timely reminders as needed
- Supported the e-rostering team by processing pay-outs and incentive payments, ensuring adherence to payroll deadlines
- Assisted the Temporary Staffing team with the processing of invoices from external staffing agencies, maintaining accuracy and compliance with financial protocols
Project Consultant – Amazon Web Services
Alamy Images India Private Limited
07.2019 - 11.2019
- Subject Matter Expert in implementing of AWS QuickSight as a new reporting tool, providing guidance and expertise
- Identified and resolved discrepancies between AWS QuickSight reports and internal systems, ensuring data integrity and consistency
- Conducted extensive data cleanup and validation within internal systems to facilitate the accurate generation of reports
Regional Sales & Account Manager – India Sales Division
Alamy Images India Private Limited
11.2008 - 11.2019
- Managed sales operations for Alamy in India, overseeing a portfolio of Key Accounts including Advertising Firms, Publishing Houses, Media Organizations, and Corporates to drive revenue growth
- Conducted client visits across India, delivering presentations and product briefings, and fostering strong business relationships to enhance client engagement
- Led negotiations for pricing and license agreements, including setting up new contracts and regularly reviewing and updating existing agreements to align with business goals
- Collaborated with overseas teams, managing their client accounts, providing presentations, addressing service-related concerns, and ensuring timely feedback for process improvement
Senior Team Lead & Team Lead – Invoicing and Sales Teams
Alamy Images India Private Limited
11.2008 - 11.2019
- Supervised the Invoicing Services Team, ensuring operational efficiency and generating accurate monthly SLA reports for management review and decision-making
- Managed team recruitment processes, including conducting interviews, delivering training programs, facilitating inductions, and overseeing appraisals to foster employee development
- Addressed and resolved escalations, performance issues, maintaining a high standard of service delivery
- Provided customer service and sales support to the Alamy India Sales team, assisting the Account Management team with client interactions and account-related processes
Process Lead – Client Invoicing Services
Alamy Images India Private Limited
11.2008 - 11.2019
- Served as a Subject Matter Expert within the team, providing expertise to enhance operational accuracy and efficiency
- Assisted the manager with recruitment activities, including work allocation and effective management of team rotas to ensure smooth workflow
Senior Executive – Client Invoicing Services
Alamy Images India Private Limited
11.2008 - 11.2019
- Processed invoices and licenses for Purchase Orders and UK magazine, conducted quality checks for usage of images sourced from Alamy’s website, ensuring accuracy and timeliness
Senior Customer Service Associate
Allianz Plc
Technopark
03.2007 - 03.2008
- Managed inbound calls from Insurance Intermediaries, addressing inquiries related to general insurance policies, complaints, and service requests
Customer Service Advisor
Aviva UK
Chennai and Bangalore
06.2004 - 03.2007
- Managed inbound customer inquiries related to motor insurance and life insurance operations for Aviva UK, providing accurate and timely information to clients
Education
MBA - Global Business Administration (Cyber Governance & Digital Transformation)
University of Gloucestershire
GloucesterSkills
- Recruitment
- Talent Acquisition
- Compliance and Administration
- Training and Development
- Customer and Stakeholder Management
- Operations and Process Improvement
- Sales and Account Management
- Customer Service
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Timeline
Resourcing Advisor – Recruitment Team
Gloucestershire Hospitals NHS Foundation Trust
08.2024 - 01.2025
Resourcing Administrator – Recruitment Team
Gloucestershire Hospitals NHS Foundation Trust
04.2022 - 08.2024
Administrative Assistant – Temporary Staffing and e-rostering
Gloucestershire Hospitals NHS Foundation Trust
01.2022 - 04.2023
Project Consultant – Amazon Web Services
Alamy Images India Private Limited
07.2019 - 11.2019
Regional Sales & Account Manager – India Sales Division
Alamy Images India Private Limited
11.2008 - 11.2019
Senior Team Lead & Team Lead – Invoicing and Sales Teams
Alamy Images India Private Limited
11.2008 - 11.2019
Process Lead – Client Invoicing Services
Alamy Images India Private Limited
11.2008 - 11.2019
Senior Executive – Client Invoicing Services
Alamy Images India Private Limited
11.2008 - 11.2019
Senior Customer Service Associate
Allianz Plc
03.2007 - 03.2008
Customer Service Advisor
Aviva UK
06.2004 - 03.2007
MBA - Global Business Administration (Cyber Governance & Digital Transformation)
University of Gloucestershire
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