Jon Archer
Operations Manager
Flower Mound
Summary
Dynamic Operations Manager with extensive experience at PoolCorp-SCP Distributors, specializing in strategic sales planning and business growth strategies. Proven track record in enhancing customer loyalty and optimizing inventory management, leading to improved operational efficiency. Adept at fostering collaboration and driving team performance through effective training and mentoring initiatives.
Overview
30
30
years of professional experience
2
2
Certifications
Work History
Operations Manager
PoolCorp-SCP Distributors
10.2023 - Current
- Based on the provided details for the Operations Manager role at PoolCorp-SCP Distributors, here are 8 resume experience statements:
- Managed daily operations and ensured compliance with safety regulations to maintain a secure work environment.
- Oversaw inventory management processes, implementing new tracking systems to enhance accuracy and efficiency.
- Developed and maintained operational workflows, resulting in streamlined processes and improved team collaboration.
- Assisted in training new staff on operational procedures, fostering a culture of safety and effective communication.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Branch Manager
SCP
08.2021 - 10.2023
- Directed daily sales operations, enhancing team performance and streamlining customer engagement processes to boost overall sales efficiency.
- Developed and implemented targeted sales strategies, resulting in improved customer acquisition and retention rates within the center.
- Collaborated with cross-functional teams to optimize inventory management and merchandising, contributing to increased product visibility and sales growth.
- Analyzed customer feedback and market trends, leading to the refinement of service offerings that enhanced customer satisfaction and loyalty.
- Monitored sales metrics and KPIs, utilizing data-driven insights to inform strategic decision-making and improve sales performance.
- Approved timecards and time-off requests and submitted payroll for direct reports.
- Resolved escalated customer issues promptly, ensuring satisfaction and loyalty.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Business Development Representative
SCP
07.2021 - 08.2021
- Developed and maintained strong relationships with potential clients, enhancing lead generation and conversion rates effectively.
- Conducted market research and analysis to identify new business opportunities, contributing to strategic growth initiatives.
- Collaborated with cross-functional teams to refine sales strategies, resulting in improved customer engagement and satisfaction.
- Utilized CRM software to track and manage client interactions, ensuring timely follow-ups and streamlined communication processes.
Regional Inventory Manager
SCP
07.2008 - 07.2021
- Led regional inventory management initiatives, optimizing stock levels and improving supply chain efficiency across multiple locations.
- Developed and maintained strong supplier relationships, ensuring timely deliveries and minimizing disruptions in inventory flow.
- Analyzed inventory data to identify trends and forecast needs, contributing to strategic decision-making and resource allocation.
- Generated detailed reports on inventory performance, providing insights that informed strategic planning and operational adjustments.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients.
- Monitored inventory levels to confirm compliance with company policy.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
Assistant Sales Center Manager
SCP
01.2008 - 07.2008
- Assisted in managing daily operations, ensuring adherence to sales goals and improving customer service standards.
- Developed training materials and facilitated onboarding sessions to enhance team performance and product knowledge.
- Conducted regular team meetings to foster communication, motivate staff, and align objectives with organizational goals.
- Mentored junior staff members, providing guidance to improve their sales techniques and customer interaction skills.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
Divison Operations Manager
SCP
07.2005 - 12.2007
- Streamlined operational processes by implementing new inventory management systems, resulting in improved accuracy and efficiency.
- Led cross-functional teams to optimize workflow and enhance productivity, contributing to overall operational effectiveness.
- Developed and executed training programs for staff on best practices, fostering a culture of continuous improvement.
- Analyzed operational data to identify areas for cost reduction, supporting strategic initiatives for resource allocation.
- Established a culture of continuous learning within the division by promoting skill development initiatives and providing opportunities for professional growth.
- Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
- Established clear performance expectations for staff members, providing constructive feedback during evaluations to encourage professional growth.
Senior Operations Specialist
PoolCorp-SCP Distributors
01.2000 - 07.2005
- Spearheaded process improvement initiatives that streamlined operations, resulting in enhanced efficiency and reduced delays.
- Collaborated with cross-functional teams to optimize supply chain management, achieving timely delivery of products.
- Developed and implemented training programs for staff, fostering skill enhancement and operational excellence.
- Analyzed operational workflows, identifying bottlenecks and recommending solutions to improve overall productivity.
- Mentored junior staff in operational best practices, promoting a culture of continuous improvement and accountability.
- Established key performance indicators to monitor operational effectiveness, leading to informed decision-making and resource allocation.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Developed comprehensive training programs for new hires, promoting a culture of continuous learning and growth within the operations team.
- Spearheaded the adoption of new technologies within the operations department, optimizing efficiency and reducing manual workloads for team members.
Regional Operations Manager
PoolCorp-SCP Distributors
01.2002 - 12.2004
- Streamlined regional operations by implementing process improvements, enhancing overall efficiency and reducing operational delays.
- Led cross-functional teams to execute strategic initiatives, fostering collaboration and driving project success across multiple regions.
- Developed and maintained key performance indicators to monitor operational effectiveness, ensuring alignment with organizational goals.
- Managed inventory control systems to optimize stock levels, resulting in reduced excess inventory and improved cash flow.
- Mentored and trained staff on best practices in operations management, improving team performance and productivity metrics.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
Operations Specialist
PoolCorp-SCP Distributors
08.1998 - 12.1999
- Based on the provided details for the role of Operations Specialist with 29 years of experience at PoolCorp-SCP Distributors, here are the 8 resume experience statements:
- Streamlined workflow processes to enhance operational efficiency and reduce response times for customer inquiries.
- Collaborated with cross-functional teams to develop and implement strategies that improved inventory management and accuracy.
- Led training sessions for new staff on operational procedures, resulting in a smoother onboarding experience and increased productivity.
Inside Sales Manager
Benson Pump
01.1996 - 08.1998
- Developed and implemented strategic sales plans, resulting in a significant increase in market penetration and customer engagement.
- Analyzed sales trends and customer feedback, enabling data-driven decisions that enhanced product offerings and customer satisfaction.
- Established and maintained relationships with key stakeholders, fostering trust and collaboration to drive sales growth and retention.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
Education
No Degree - Marketing Management
University of Memphis
Memphis, TNHigh School Diploma -
Ridgeway High School
Memphis, TNSkills
Strategic sales planning
Business growth strategies
Customer loyalty enhancement
Collaborative strategic planning
Service excellence
Managing client relationships
Affiliations
Independent Pool and Spa Service Association
Pool and Hot Tub Association
Texas Pool and Spa Coalition
Certification
Certified Pool Operator, Pool and Hot Tub Alliance
Timeline
Operations Manager
PoolCorp-SCP Distributors
10.2023 - Current
Certified Pool Operator, Pool and Hot Tub Alliance
10-2023
Branch Manager
SCP
08.2021 - 10.2023
Business Development Representative
SCP
07.2021 - 08.2021
Regional Inventory Manager
SCP
07.2008 - 07.2021
Assistant Sales Center Manager
SCP
01.2008 - 07.2008
Divison Operations Manager
SCP
07.2005 - 12.2007
Regional Operations Manager
PoolCorp-SCP Distributors
01.2002 - 12.2004
Senior Operations Specialist
PoolCorp-SCP Distributors
01.2000 - 07.2005
Operations Specialist
PoolCorp-SCP Distributors
08.1998 - 12.1999
Inside Sales Manager
Benson Pump
01.1996 - 08.1998
No Degree - Marketing Management
University of Memphis
High School Diploma -
Ridgeway High School